304371702-1-6-2026-06-CC-NKTN-DQ5RLU-20260108120739

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371702
Report Date: 01/06/2026
Date Signed: 01/06/2026 03:35:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/19/2025 and conducted by Evaluator Kathy Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20251019195736

FACILITY NAME:	SUNNY DAY MONTESSORI ACADEMY		FACILITY NUMBER:	304371702
ADMINISTRATOR:	TEJEDA-RUIZ, MARIA		FACILITY TYPE:	860
ADDRESS:	6221 LINCOLN AVENUE		TELEPHONE:	(714) 821-7800
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	105	CENSUS: 27	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	01:24 PM
MET WITH:	Director, Angie Lozano		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Staff handles day care children in a rough manner.
Staff yelled at day care children.
Staff leaves daycare child in highchair for extended periods of time.
Staff leaves day care children soiled for extended periods of time.
Staff does not provide adequate meal service.

INVESTIGATION FINDINGS:

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On 01/06/2026, Licensing Program Analyst (LPA) Kathy Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 10/23/2025. LPA Kathy Trinh met with Director Angie Lozano, who led LPA on a tour of the facility. At the time of the investigation, a total of eight (8) infant children with three (3) staff members; ten (10) toddler children with one (1) staff member; and eighteen (18) preschool children with one (1) staff member observed during nap time.

A review of staff criminal clearance records on this date, 01/06/2026, indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion: 90

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 06-CC-20251019195736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY MONTESSORI ACADEMY	FACILITY NUMBER: 304371702
	VISIT DATE: 01/06/2026

NARRATIVE

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On 10/19/2025, the Orange County Child Care Office received a complaint alleging that (1) Staff handle day care children in a rough manner. (2) Staff yelled at day care children. (3) Staff leaves daycare child in highchair for extended periods of time. (4) Staff leaves day care children soiled for extended periods of time. (5) Staff does not provide adequate meal service.

During the investigation, LPA conducted facility visits on 10/23/2025. LPA Trinh interviewed five (5) staff members and five (5) parents. LPA did not interview the infant children due to their age being too young and not being qualified. LPA Trinh also reviewed records, including the LIC 500 Personnel Report, LIC 9040 Children’s Roster, Infant/Toddler staff members' timesheet from 9/29/2025 to 10/3/2025, Parents' Handbook, and Infant/Toddler Daily Log for children as of the day of visit 10/13/25. Infant/Toddler for infant sleep observation (15 mins from 10/6/2025 through 10/10/2025).

Regarding the allegation (1), “Staff handles day care children in a rough manner.” During visits on 10/23/25. LPA observed each infant and toddler classroom; LPA did not observe any staff handling children in a rough manner. LPA interviews five (5) staff members; all staff members shared understanding of children’s rights and have received personal rights training. Five (5) of five (5) staff members did not disclose any information related to the allegation. All five (5) interviewed parents did not disclose any information related to the allegation.

Regarding allegation (2), “Staff yelled at day care children”. During the visit on 10/23/25, from 3:30 p.m. to 4:15 p.m., an observation was conducted in the classroom. In the infant classroom, the LPA observed four (4) infants playing and singing in the baby area with two (2) staff members nearby. Staff were observed interacting appropriately and used gentle voice with the children in care. During staff interviews, all five (5) staff members did not disclose any information related to the allegation. All five (5) interviewed parents did not disclose any information related to the allegation.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 06-CC-20251019195736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY MONTESSORI ACADEMY	FACILITY NUMBER: 304371702
	VISIT DATE: 01/06/2026

NARRATIVE

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(Page 3)
Regarding the allegation (3), “Staff leaves daycare child in highchair for extended periods of time.” During the visit on 10/23/25, from 3:30 p.m. to 4:15 p.m., an observation was conducted in the classroom. In the toddler classroom, the LPA observed five (5) toddlers in highchairs eating snacks with two (2) staff members nearby.

The LPA observed two (2) of the five (5) toddlers using sign language to say “all done” to signal to the staff. One (1) of the two (2) staff members near the child responded with the sign language “you are done” and then allowed the child to get up. During staff interviews, all five (5) staff members did not disclose any information related to the allegation. All five (5) interviewed parents did not disclose any information related to the allegation.

Regarding allegation (4), “Staff leaves day care children soiled for extended periods of time.” During the visit on 10/23/25, around 12:00 noon, the LPA observed that some infants' cubbies contained dirty clothes wrapped in plastic bags and placed inside the cubbies. During record review, LPA obtained and reviewed the infants' daily logs. In each daily log, there are records of diaper changes, including the time and specific notes indicating whether the diaper was dry, wet, or has a bowel movement (BM), along with the check times, which occur every half hour. If a child gets wet or soiled, the teacher documents the time and notifies the appropriate staff. During staff interviews, all five (5) staff members did not disclose any information related to the allegation. All five (5) interviewed parents did not disclose any information related to the allegation.

Regarding allegation (5), “Staff does not provide adequate meal service.” During the visit on 10/23/25, from 3:30 p.m. to 4:15 p.m., an observation was conducted in the classroom. In the toddler classroom, the LPA observed five (5) toddlers in highchairs eating snacks with two (2) staff members nearby. The LPA observed that the five children were sitting in highchairs and using sign language to ask for more food. The teacher nearby repeated the foods the children requested and served them accordingly. During staff interviews, all five (5) staff members did not disclose any information related to the allegation. All five (5) interviewed parents did not disclose any information related to the allegation.

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SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 06-CC-20251019195736

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY MONTESSORI ACADEMY	FACILITY NUMBER: 304371702
	VISIT DATE: 01/06/2026

NARRATIVE

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(Page 4)

Based on observations, interviews, and record reviews, there is not a preponderance of evidence to prove that the (1) Staff handle day care children in a rough manner, (2) Staff yelled at day care children, (3) Staff leaves daycare child in highchair for extended periods of time, (4) Staff leaves day care children soiled for extended periods of time, and (5) Staff does not provide adequate meal service. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility; therefore, the listed allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The Director, Angie Lozano, was provided a copy of their appeal rights. The Director, Angie Lozano, was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.

SUPERVISORS NAME: Tina Nguyen
LICENSING EVALUATOR NAME: Kathy Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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