304371702-7-20-2026-06-CC-NKTN-DX4L48-20260819082507

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371702
Report Date: 07/20/2026
Date Signed: 07/20/2026 12:51:25 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2026 and conducted by Evaluator Vivian Trinh

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260604103516

FACILITY NAME:	SUNNY DAY MONTESSORI ACADEMY		FACILITY NUMBER:	304371702
ADMINISTRATOR:	LOZANO, ANGIE		FACILITY TYPE:	860
ADDRESS:	6221 LINCOLN AVENUE		TELEPHONE:	(714) 821-7800
CITY:	BUENA PARK	STATE: CA	ZIP CODE:	90620
CAPACITY:	105	CENSUS: 36	DATE:	07/20/2026
		UNANNOUNCED	TIME BEGAN:	11:35 AM
MET WITH:	Lozano, Angie (Director)		TIME COMPLETED:	01:00 PM

ALLEGATION(S):

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Staff do ensure the facility is free of pests or insects.
Unqualified teachers.

INVESTIGATION FINDINGS:

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On 07/20/2026, Licensing Program Analyst (LPA) Vivian Trinh conducted an unannounced complaint visit to deliver the complaint findings. This is a continuation of the investigation initiated on 6/11/2026. LPA Trinh met with Facility Representative Celine Torres, who led LPA on a tour of the facility. At the time of the investigation, LPA Trinh observed seven (7) infants and two (2) staff members; eight (8) toddlers and two (2) staff members; and 21 preschool children and three (3) staff members. Around 9:30am, Director Lozano, Angie, arrived and assisted the LPA. LPA informed Director Lozano, Angie, of the purpose of the visit.

A review of staff criminal clearance records on this date, 07/20/2026, indicates that all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

On 6/4/2026, the Orange County Child Care Office received a complaint alleging that (1) Staff do not ensure the facility is free of pests or insects. (2) Unqualified teachers.

Continued Page 2.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 06-CC-20260604103516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY MONTESSORI ACADEMY	FACILITY NUMBER: 304371702
	VISIT DATE: 07/20/2026

NARRATIVE

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Page 2.
During the investigation, LPA conducted facility visits on 6/11/2026. LPA Trinh interviewed seven (7) staff members, five (5) children; two (2) of whom are qualified, three (3) of whom are not qualified, and three (3) parents. LPA Trinh also reviewed records, including the LIC 500 Personnel Report, the LIC 9040 Children’s Roster, and all teacher transcripts. The documentation includes an invoice-receipt for cleaning services from April 2026 to June 2026 from R&R Cleaning (Ramon Ruiz/Robert Ruiz). Additionally, invoice receipts from South Coast Hygiene Services (April 2026 to June 2026), purchase receipts from Costco for Lysol disinfection wipes, and Lysol spray from April 2026 – June 2026.

Regarding the allegation (1) “Staff do not ensure the facility is free of pests or insects.” During visits on 6/11/2026 and today, 07/20/2026. The LPA observed pest traps attached to the electrical outlets in each classroom and obtained photographs. The LPA interviewed seven (7) staff members, all of whom stated that they had placed a few roach traps outside near the playground around the end of April or beginning of May, following the demolition of the adjacent building. Staff noted that since the director placed pest traps throughout the classrooms, they have not seen any insects or pests inside/outside the facility. All staff members stated that after the children leave in the afternoon, a cleaning crew comes to the facility three to four times a week. Additionally, the LPA interviewed two (2) children, both of whom stated they had not witnessed any insects or pests in the facility. All three (3) interviewed parents did not disclose any information related to the allegation.

Regarding allegation (2),” Unqualified teachers.” During the visit on 6/11/2026, the LPA interviewed seven (7) staff members, who confirmed that all classroom teachers—excluding the teacher's aide—hold degrees and are fully qualified. The teacher aides denied that they have worked alone with the children in care. They stated that there is always a fully qualified teacher working with them. During the record review, the LPA verified that all classroom teachers meet the full qualification requirements. All three (3) interviewed parents did not disclose any information related to the allegation.

Continued Page 3.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 06-CC-20260604103516

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: SUNNY DAY MONTESSORI ACADEMY	FACILITY NUMBER: 304371702
	VISIT DATE: 07/20/2026

NARRATIVE

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Based on observations, interviews, and record reviews, there is not a preponderance of evidence to prove that the (1) Staff do not ensure the facility is free of pests or insects, and (2) unqualified teachers. Although the allegations may have happened or are valid, there are not a preponderance of evidence to prove the allegations did or did not occur in the day-care facility; therefore, the listed allegations are UNSUBSTANTIATED.

An exit interview was completed. The report was reviewed and discussed. Appeal Rights were provided. The Director, Lozano Angie, was provided a copy of their appeal rights. The Director, Lozano Angie, was informed that the “Notice of Site Visit” must be posted for 30 consecutive days. Failure to post will result in Civil Penalties of $100.00.

End of the Report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Vivian Trinh
LICENSING EVALUATOR SIGNATURE:	DATE: 07/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/20/2026

LIC9099 (FAS) - (06/04)

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