304371711-8-13-2026-06-CC-NKTN-DXDQDP-20260828120502

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371711
Report Date: 07/16/2026
Date Signed: 08/13/2026 10:03:00 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2026 and conducted by Evaluator Alma Castro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260709162946

FACILITY NAME:	WESTCLIFF EARLY LEARNING ACADEMY		FACILITY NUMBER:	304371711
ADMINISTRATOR:	BOLLER, JASMINE		FACILITY TYPE:	860
ADDRESS:	2941 ALTON PARKWAY		TELEPHONE:	(949) 825-5999
CITY:	IRVINE	STATE: CA	ZIP CODE:	92606
CAPACITY:	116	CENSUS: 25	DATE:	07/16/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Facility Representative, Vicky Ngo		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff violated child's personal rights

INVESTIGATION FINDINGS:

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**This is the amended report to correct the findings for a report provided on 07/16/2026**
On 07/16/2026, Licensing Program Analyst (LPA) Castro conducted an initial investigation regarding the above allegation. LPA Castro met with acting director, Vicky Ngo. A tour of the facility was conducted, and a census was taken. Observed at the time of the arrival, was 5 toddlers with 2 staff in room 2 and 20 preschool children and 3 staff in Room 7. LPA informed the acting director of the purpose of the visit.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. Director was reminded that all adults 18 and over, including employees and volunteers, must obtain a criminal record clearance or exemption, or transfer their existing clearance or exemption, prior to initial presence in a Child Care Center. A civil penalty of $100.00 minimum/day up to $500.00 maximum per day/per person will be assessed if this regulation is violated.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260709162946

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: WESTCLIFF EARLY LEARNING ACADEMY	FACILITY NUMBER: 304371711
	VISIT DATE: 07/16/2026

NARRATIVE

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During today's investigation, LPA conducted observations during indoor and outdoor activities at the facility. LPA interviewed staff and children. LPA also requested pertinent documents.

During interviews, all three interviewed staff provided consistent statements about incidents involving Child 1 (C1). All staff provided consistent statements about being aware of and honoring children's personal rights. Three out of three staff denied witnessing any staff member violate a child's personal rights. All four interviewed children provided similar positive experiences with preschool teachers. LPA Castro did not observe any negative interactions with staff and children. During record review, LPA Castro obtained documentation on incidents regarding C1 and how the facility handled said incidents.

The Orange County Regional Child Care Licensing Office has investigated 1) Staff violated child's personal rights. Based on the information gathered from LPA’s interviews, observations and record reviews, although the allegation may have happened or is valid, there was not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview was conducted. The Notice of Site Visit was posted. Facility representative was advised the Notice of Site Visit must be posted for 30 days or $100 Civil Penalty will be assessed.

>>> End of Report <<<

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Alma Castro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/16/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026

LIC9099 (FAS) - (06/04)

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