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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371724
Report Date: 08/03/2026
Date Signed: 08/03/2026 02:48:46 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2026 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260701102316
FACILITY NAME:KAIDA CHILDCARE CENTERFACILITY NUMBER:
304371724
ADMINISTRATOR:EPPS, THANICEFACILITY TYPE:
860
ADDRESS:24442 MOULTON PARKWAYTELEPHONE:
(949) 666-8060
CITY:LAGUNA WOODSSTATE: CAZIP CODE:
92637
CAPACITY:59CENSUS: 24DATE:
08/03/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Thanice EppsTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff does not ensure infant bedding is removed from nap mat and stored individually
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/07/2026. Upon arrival, LPA met with Director Thanice Epps to deliver complaint findings. LPA toured the facility inside and outside. LPA observed a total of three infants with one staff, seven toddlers with one staff, and 14 preschool age children along with with one staff. All children were napping upon arrival.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20260701102316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KAIDA CHILDCARE CENTER
FACILITY NUMBER: 304371724
VISIT DATE: 08/03/2026
NARRATIVE
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Page 2

On 07/01/2026, the Orange County Child Care Office received a complaint with one allegation (1) staff does not ensure infant bedding is removed from nap mat and stored individually.


During the Investigation, LPA interviewed five staff, took pictures, and obtained the facility roster.

Reporting Party (RP) alleges staff does not ensure infant bedding is removed from nap mat and stored individually. On 07/07/2026, LPA interviewed five staff, all staff interviewed stated they have observed mats stacked on top of each other with the bedding inside the yellow room. On 07/07/2026, while touring the facility LPA observed mats stacked on top of each other with the bedding coming into contact with other used bedding.

Based on staff interviews and LPA visual observation of bedding coming into contact with other used bedding; the preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter 12, is being cited on the attached LIC 9099 D for the deficiency sections 101239.1 Napping Equipment (c) Each cot or mat shall be equipped with a sheet to cover the cot or mat and, depending on the weather, a sheet and/or blanket to cover the child (2) Bedding shall be individually stored so that each child's bedding is identifiable and no child's used bedding comes into contact with other bedding.

In the areas that were evaluated, one Type B deficiency was observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.



A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Thanice Epps
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20260701102316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: KAIDA CHILDCARE CENTER
FACILITY NUMBER: 304371724
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/03/2026
Section Cited
CCR
101239.1(c)(2)
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101239.1 Napping Equipment (c) Each cot or mat shall be equipped with a sheet to cover the cot or mat and, depending on the weather, a sheet and/or blanket to cover the child (2) Bedding shall be individually stored so that each child's bedding is identifiable and no child's used bedding comes into contact with other bedding.

This requirement is not met as evidenced by:
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Director to provide LPA pitcures showing mats are not being stacked on top of each other with bedding attached by POC due date.
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Based on observation and staff interviews, the licensee did not comply with the section cited above. LPA observed bedding coming into contact with other used bedding which poses/posed a potential health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/01/2026 and conducted by Evaluator Dean Thompson
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260701102316

FACILITY NAME:KAIDA CHILDCARE CENTERFACILITY NUMBER:
304371724
ADMINISTRATOR:EPPS, THANICEFACILITY TYPE:
860
ADDRESS:24442 MOULTON PARKWAYTELEPHONE:
(949) 666-8060
CITY:LAGUNA WOODSSTATE:CAZIP CODE:
92637
CAPACITY:59CENSUS: 24DATE:
08/03/2026
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:Thanice EppsTIME COMPLETED:
03:00 PM
ALLEGATION(S):
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Staff place infants on their stomachs during naptime.
Staff does not wash hands in between diaper changes.
Staff handled daycare child in a harsh manner.
Staff do not ensure drink ware by daycare children is properly cleaned.
Licensee does not ensure cribs are arranged with adequate space between them.
Staff do not console infants when they cry.
INVESTIGATION FINDINGS:
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***This is an amended report***

Licensing Program Analyst (LPA) Thompson conducted an unannounced complaint investigation. This is a continuation of the investigation initiated on 07/07/2026. Upon arrival, LPA met with Director Thanice Epps to deliver complaint findings. LPA toured the facility inside and outside. LPA observed a total of three infants with one staff, seven toddlers with one staff, and 14 preschool age children along with with one staff. All children were napping upon arrival.

A review of the Facility Personnel Report Summary on this date indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

Continue to page 2.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20260701102316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KAIDA CHILDCARE CENTER
FACILITY NUMBER: 304371724
VISIT DATE: 08/03/2026
NARRATIVE
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Page 2

On 07/01/2026, the Orange County Child Care Office received a complaint with six allegations (1) Staff place infants on their stomachs during naptime, (2) Staff does not wash hands in between diaper changes, (3) Staff handled daycare child in a harsh manner, (4) Staff do not ensure drink ware by daycare children is properly cleaned, (5) Licensee does not ensure cribs are arranged with adequate space between them, and (6) Staff do not console infants when they cry.

During the Investigation, LPA interviewed five staff, reviewed children files, took pictures, and obtained the facility roster.

Reporting Party (RP) alleges staff place infants on their stomachs during naptime. On 07/07/2026 LPA interviewed five staff, all staff interviewed stated they when infants are placed inside the cribs, they place the infants on their backs. Staff interviewed all stated, when infant’s rollover onto their stomachs they do not place the infants back onto their backs. LPA reviewed children’s files and observed all infants to have an LIC 9227 Individual Sleeping Plan form inside their file.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on records reviewed, interviews with staff and parents, there was not enough evidence to substantiate the allegation.



Reporting Party (RP) alleges staff do not wash hands in between diaper changes. RP reports that staff do not change gloves between diaper changes. On 07/07/2026 LPA interviewed five staff. Out of five staff interviewed, two staff mentioned they have observed staff using the same gloves in between diaper changes. One staff mentioned the individual they observed is no longer working at the facility and the other staff stated they do not recall the name of the staff they observed.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Continue to page 3.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7
Control Number 06-CC-20260701102316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KAIDA CHILDCARE CENTER
FACILITY NUMBER: 304371724
VISIT DATE: 08/03/2026
NARRATIVE
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Page 3

Based on interviews with staff and parents, there was not enough evidence to substantiate the allegation.

Reporting Party (RP) alleges staff handled day-care child in a harsh manner. RP further reports that on 6/26/2026, the following incident occurred: “I observed the infant teacher lift a toddler and briefly turn the child into an almost upside-down position.” On 07/07/2026 LPA interviewed five staff that work inside the infant program. All staff interviewed stated they have never handled a child in a rough manner, have never observed other staff handling children in a rough manner, and have never witnessed a staff holding a child in an upside-down position.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on interviews with staff and parents, there was not enough evidence to substantiate the allegation.



Reporting Party (RP) alleges staff do not ensure drink ware by day-care children is properly cleaned. 07/07/2026 and on 08/03/2026, LPA toured the facility and observed drink ware to be clean. 07/07/2026, LPA interviewed five staff. All staff interviewed stated drink ware is cleaned every day and have never observed staff allowing children to use dirty drink ware.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on interviews with staff and parents, there was not enough evidence to substantiate the allegation.



Reporting Party (RP) alleges licensee does not ensure cribs are arranged with adequate space between them. RP mentioned infant cribs directly next to each other without recommended space in between. On 07/07/2026, During my investigation at the childcare center, I observed that there was adequate clearance between the cribs and the walls to permit unobstructed passage and ease of movement.

Continue to page 4.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 7
Control Number 06-CC-20260701102316
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: KAIDA CHILDCARE CENTER
FACILITY NUMBER: 304371724
VISIT DATE: 08/03/2026
NARRATIVE
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Page 4 This is an amended report to add additional information on lines 23 through 27.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on interviews with staff and parents, there was not enough evidence to substantiate the allegation.



Reporting Party (RP) alleges staff do not console infants when they cry. RP states "The infants frequently remain standing in their cribs, crying or making loud noises until they eventually lie down and fall asleep on their own, without staff providing comfort or soothing.” On 07/07/2026 LPA interviewed five staff. Staff interviewed mentioned that when children are crying, they hold them, talk to them, sing to them, and rock them. Staff all stated they never observed a child letting an infant cry for a long period of time.

On 7/31/2026, LPA contacted 11 parents via phone call. Out of 11 parents contacted, three parents were able to be interviewed. Parents interviewed did not divulge any information pertaining to the allegation.

Based on interviews with staff and parents, there was not enough evidence to substantiate the allegation.



Children were not interviewed due to age and being nonverbal.

Based on LPA observation, records reviewed, interviews with staff and parents, there was not enough evidence to substantiate the allegations.



The Orange County Child Care Office has investigated the complaint alleging (1) Staff place infants on their stomachs during nap time, (2) Staff does not wash hands in between diaper changes, (3) Staff handled daycare child in a harsh manner, (4) Staff do not ensure drink ware by daycare children is properly cleaned, (5) Licensee does not ensure cribs are arranged with adequate space between them, and (6) Staff do not console infants when they cry: although the allegations may have happened or are valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation are UNSUBSTANTIATED.

In the areas that were evaluated, no deficiencies were observed of the California Code of Regulations, Title 22, Division 12 at the time of the visit.



A notice of site visit was given and must remain posted for 30 days. Exit interview conducted and report was reviewed with the facility representative Thanice Epps.
SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Dean Thompson
LICENSING EVALUATOR SIGNATURE:

DATE: 08/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/03/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7