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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371730
Report Date: 01/23/2026
Date Signed: 01/23/2026 10:28:36 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251112103642
FACILITY NAME:HILLSBOROUGH PRIVATE SCHOOLFACILITY NUMBER:
304371730
ADMINISTRATOR:ULIBARRI, JAYLENAFACILITY TYPE:
860
ADDRESS:4757 VALLEY VIEWTELEPHONE:
(714) 572-5696
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:97CENSUS: 38DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director Jaylena UlibarriTIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff did not ensure that daycare child's records were kept confidential.
INVESTIGATION FINDINGS:
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On 1/23/2026, Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 11/18/2025. Upon arrival, the LPA met Director Jaylena Ulibarri and informed them of the purpose of visit. Census was taken. LPA observed 8 infants with 2 staff, 30 preschool children and 3 staff. Children were having indoor activities when LPA arrived. Director stated, currently, the total enrollment is 55.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/12/25 alleging Staff did not ensure that daycare child's records were kept confidential.

Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 06-CC-20251112103642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HILLSBOROUGH PRIVATE SCHOOL
FACILITY NUMBER: 304371730
VISIT DATE: 01/23/2026
NARRATIVE
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During the course of investigation, LPA interviewed 4 staff, 5 children, 3 parents, and reviewed facility files.
Reporting Party (RP) stated a confidential video of Child 2 (C2) was shared to Child 1 (C1)’s representative.

LPA interviewed staff, Staff 1 (S1) stated they were aware that an internal video monitoring was sent to the wrong recipient. Staff 2 (S2) admitted to accidentally sending an internal video monitoring to C1’s representative, making them delete the Bright Wheel account of C1. S2 stated that only the licensee has access and can view the video footage of the facility.

LPA interviewed 3 parents, none of the parents interviewed disclosed information that supported the allegation

LPA interviewed 5 children, none of the children interviewed disclosed information that supported the allegation

Based on records obtained, there was a communication between the facility and C1’s representative confirming that an internal video monitoring was wrongfully sent to C1’s representative.

Based on interview and record reviewed, the preponderance of evidence standard has been met, therefore the above allegation on Staff did not ensure that daycare child's records were kept confidential is found to be SUBSTANTIATED. See LIC9099D for 1 Type B violation.


Exit interview was conducted with Director Jaylena Ulibarri. Report and deficiency were discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 2 of 2

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
Control Number 06-CC-20251112103642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: HILLSBOROUGH PRIVATE SCHOOL
FACILITY NUMBER: 304371730
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/23/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/23/2026
Section Cited
CCR
101221(c)(1)
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101221 (c)(1) Child’s Record
(c) All information and records obtained...shall be confidential. (1) The licensee shall be responsible for safeguarding the confidentiality of record contents.This requirement was not met as evidenced by:
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Director stated the facility will provide an action plan to keep all confidential information from being shared by due date of 2/23/26
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Based on interview and record review, the facility shared a confidential video monitoring of C2 to C1 representatives. This poses a potential health risk to persons in care.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2025 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20251112103642

FACILITY NAME:HILLSBOROUGH PRIVATE SCHOOLFACILITY NUMBER:
304371730
ADMINISTRATOR:ULIBARRI, JAYLENAFACILITY TYPE:
860
ADDRESS:4757 VALLEY VIEWTELEPHONE:
(714) 572-5696
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:55CENSUS: 38DATE:
01/23/2026
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Director Jaylena UlibarriTIME COMPLETED:
10:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide responsible party with incident report.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/23/2026, Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection. This is to deliver the findings of the investigation initiated on 11/18/2025. Upon arrival, the LPA met Director Jaylena Ulibarri and informed them of the purpose of visit. Census was taken. LPA observed 8 infants with 2 staff, 30 preschool children and 3 staff. Children were having indoor activities when LPA arrived. Director stated, currently, the total enrollment is 55.

A review of the Facility Personnel Report Summary conducted on today’s date indicates all facility staff or other individuals who required caregiver background checks have received criminal record and child abuse index clearances or exemptions.

The Department received a complaint on 11/12/25 alleging Staff did not provide responsible party with incident report.
Page 1 of 1
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 06-CC-20251112103642
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HILLSBOROUGH PRIVATE SCHOOL
FACILITY NUMBER: 304371730
VISIT DATE: 01/23/2026
NARRATIVE
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During the course of investigation, LPA interviewed 3 staff, 5 children, 3 parents, and reviewed facility files.
Reporting Party (RP) stated notifications were through a phone call and not a written notification.

LPA interviewed 3 staff, 3 of 3 staff stated they send Children’s incident reports through Bright Wheel app. Staff 2 (S2) stated they also notify parents through a phone call.

Based on record review there were notifications of incident reports to parents through Bright Wheel.



LPA interviewed parents, none of the parents interviewed disclosed information that supported the allegation.

LPA interviewed children, none of the children interviewed disclosed information that supported the allegation.

Based on interviews conducted and record reviewed, the preponderance of evidence standard has not been met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview was conducted with Director Jaylena Ulibarri. Report was reviewed and discussed. The Notice of Site Visit was posted and must remain posted for 30 consecutive days. Appeal Rights were provided.

Page 2 of 2

SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 01/23/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/23/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 7