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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304371730
Report Date: 07/16/2026
Date Signed: 07/16/2026 03:33:48 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2026 and conducted by Evaluator Anna Francesca Chan
PUBLIC
COMPLAINT CONTROL NUMBER: 06-CC-20260602115931
FACILITY NAME:HILLSBOROUGH PRIVATE SCHOOLFACILITY NUMBER:
304371730
ADMINISTRATOR:CASTILLO, ALEEAFACILITY TYPE:
860
ADDRESS:4757 VALLEY VIEWTELEPHONE:
(714) 572-5696
CITY:YORBA LINDASTATE: CAZIP CODE:
92886
CAPACITY:97CENSUS: 42DATE:
07/16/2026
UNANNOUNCEDTIME BEGAN:
03:05 PM
MET WITH:Director Aleea CastilloTIME COMPLETED:
03:45 PM
ALLEGATION(S):
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(1) Staff do not ensure child's diapering needs are met.
(2) Staff do not wash their hands after changing diapers.
(3) Children are not afforded dignity during diaper changing.
INVESTIGATION FINDINGS:
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On 7/16/2026, at 3:05PM Licensing Program Analyst (LPA) Anna Chan conducted an unannounced Complaint investigation inspection to deliver findings of the investigation initiated on 6/5/2026. Upon arrival, LPA met with Director, Aleea Castillo and informed director of the purpose of visit and was led on walkthrough of the facility and a census was taken. LPA observed 5 staff and 42 children which includes 7 infants with 2 staff.

The Department received a complaint on 6/2/2026 alleging (1) Staff do not ensure child's diapering needs are met, (2) Staff do not wash their hands after changing diapers (3) Children are not afforded dignity during diaper changing.

During investigation, LPA interviewed 5 staff, 3 children and 2 parents.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 06-CC-20260602115931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868
FACILITY NAME: HILLSBOROUGH PRIVATE SCHOOL
FACILITY NUMBER: 304371730
VISIT DATE: 07/16/2026
NARRATIVE
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LPA interviewed staff, children, and parents. None of the individuals interviewed disclosed any information that supported the allegations. Staff stated they follow diaper changing steps and use gloves and washes hands when changing children’s diapers. Staff stated they change the children’s diapers inside the restroom while staff sits between the doorway of the restroom and classroom or in between doorway and playground door when they are outside.

LPA reviewed “Safe and Healthy Diaper Changing Steps in Childcare Settings” document provided by the facility. This document is also posted each of the classrooms.

LPA observed teachers changing children standing up in the restroom with gloves on.

Based on observation, interviews, and record reviews there is insufficient evidence to corroborate the allegations of (1) Staff do not ensure child's diapering needs are met, (2) Staff do not wash their hands after changing diapers (3) Children are not afforded dignity during diaper changing. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the allegations did or did not occur in the day care facility, therefore the allegations are Unsubstantiated.

An exit interview was conducted, report was reviewed and discussed with director Aleea Castillo. The Notice of Site Visit was posted during the visit. Notice of Site Visit must be posted for 30 consecutive days. The director was provided a copy of their appeal rights (LIC 9058 03/22).

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SUPERVISORS NAME: Martha Malane
LICENSING EVALUATOR NAME: Anna Francesca Chan
LICENSING EVALUATOR SIGNATURE:

DATE: 07/16/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/16/2026
LIC9099 (FAS) - (06/04)
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