304371785-7-28-2026-06-CC-NKTN-DXRW3J-20260909165559

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304371785
Report Date: 07/28/2026
Date Signed: 07/28/2026 03:23:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2026 and conducted by Evaluator Jessica Carreiro

PUBLIC

COMPLAINT CONTROL NUMBER: 06-CC-20260625104502

FACILITY NAME:	WILD ROOTS HOLISTIC LEARNING CENTER		FACILITY NUMBER:	304371785
ADMINISTRATOR:	TOTH, TAYLOR		FACILITY TYPE:	860
ADDRESS:	28672 DEERPATH AVENUE		TELEPHONE:	(951) 491-3049
CITY:	RANCHO STA MARGARITA	STATE: CA	ZIP CODE:	92688
CAPACITY:	135	CENSUS: 21	DATE:	07/28/2026
		UNANNOUNCED	TIME BEGAN:	01:15 PM
MET WITH:	Director-Taylor Toth		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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Staff did not assist child with obtaining medical care

INVESTIGATION FINDINGS:

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On 7/28/2026, Licensing Program Analyst (LPA), Carreiro conducted an unannounced visit to the facility to deliver findings for a complaint that was received at the Orange County Regional Child Care Licensing Office. LPA met with the Director Taylor Toth and explained the reason for the visit. LPA was led on a tour of the facility and observed 5 infant children, 16 preschool children, and 5 staff members present during the tour. During today’s inspection the facility was operating within its licensed capacity and within compliance of staffing ratios.

A review of the Facility Personnel Report Summary on this date 7/28/2026 indicates all facility staff or other individuals who require caregiver background checks have received criminal record and child abuse index clearances or exemptions.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 06-CC-20260625104502

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY CC RO, 750 THE CITY DRIVE, SUITE 250
ORANGE, CA 92868

FACILITY NAME: WILD ROOTS HOLISTIC LEARNING CENTER	FACILITY NUMBER: 304371785
	VISIT DATE: 07/28/2026

NARRATIVE

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On 6/25/2026, the Orange County Regional Child Care Licensing Office received a complaint with one allegation listed above: Staff did not assist child with obtaining medical care.

During the investigation, LPA conducted observations during the facility visits. LPA interviewed four (4) staff members. Children were not interviewed due to the children being nonverbal. LPA contacted eight (8) parents to interview, only one (1) parent responded and was interviewed. LPA Carreiro also obtained children’s roster, staff roster, and documents pertinent to the investigation.

Regarding allegation (1) Staff did not assist child with obtaining medical care.

During the visit on 6/29/2026 and 7/28/2026, LPA Carreiro observed the facility staff ensure that they provided adequate supervision to children in care and did not observe any staff member not assist a child with obtaining medical care. All staff members denied not assisting a child with obtaining medical care or witnessing any staff member not assisting a child with obtaining medical care. Interviewed parent stated they did not have any concern related to the allegation. Review of the facility’s policy and procedures indicated interviewed staff responses were consistent with the facility’s policy regarding accidents.

Based on the information gathered from LPAs’ observations, interviews and record reviews, the preponderance of the evidence has not been met. Although the allegation may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation of Staff did not assist child with obtaining medical care, therefore, the allegation is UNSUBSTANTIATED.

A notice of site visit was given and must remain posted for 30 days. Appeal rights were given.

Exit interview conducted and report was reviewed with the Director Taylor Toth.

End of Report.

SUPERVISORS NAME: Nguyen K Tran
LICENSING EVALUATOR NAME: Jessica Carreiro
LICENSING EVALUATOR SIGNATURE:	DATE: 07/28/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/28/2026

LIC9099 (FAS) - (06/04)

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