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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700121
Report Date: 06/10/2025
Date Signed: 06/10/2025 10:16:44 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/16/2025 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20250516140740
FACILITY NAME:HEALTHY AT HOME CAREGIVERSFACILITY NUMBER:
304700121
ADMINISTRATOR:CHIKUTURUDZI, PATRICIAFACILITY TYPE:
300
ADDRESS:24672 SAN JUAN AVE, SUITE 206TELEPHONE:
(949) 340-2617
CITY:DANA POINTSTATE: ZIP CODE:
92629
CAPACITY:CENSUS: DATE:
06/10/2025
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:CHIKUTURUDZI, PATRICIATIME COMPLETED:
10:45 AM
ALLEGATION(S):
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working HCA prior to Registry and clearance
INVESTIGATION FINDINGS:
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Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to deliver the complaint finding regarding the above allegation. EA met with the licensee, Patricia Chikuturudzi.

On 5/30/25, EA interviewed the licensee. According to the licensee, when hiring HCAs, they conduct the screening process which includes verifying background clearance and registered on the home care registry. The licensee denies any HCAs working with clients prior to obtaining background clearance and registry.

EA obtained a copy of the HCO orientation packet and Standard Operating Procedure (SOP) for Recruitment and Onboarding of Caregivers. Licensee stated they use the SOP during the onboarding process when hiring HCAs and HCAs receive an orientation training prior to the official hire.
EA reviewed the HCO website. According to the job announcement for HCA indicated the requirement to be registered on the home care registry.
Page 1 of 2
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20250516140740
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: HEALTHY AT HOME CAREGIVERS
FACILITY NUMBER: 304700121
VISIT DATE: 06/10/2025
NARRATIVE
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Based on interview conducted with the licensee and record reviews, the complaint alleging working HCA prior to registry and clearance is found to be UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violation did or did not occur.

A copy of this report and appeals rights were provided to the licensee via email.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 06/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/10/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2