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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700121
Report Date: 07/09/2026
Date Signed: 07/09/2026 10:57:58 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/27/2026 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20260527151912
FACILITY NAME:HEALTHY AT HOME CAREGIVERSFACILITY NUMBER:
304700121
ADMINISTRATOR:CHIKUTURUDZI, PATRICIAFACILITY TYPE:
300
ADDRESS:24672 SAN JUAN AVE, SUITE 206TELEPHONE:
(949) 340-2617
CITY:DANA POINTSTATE: CAZIP CODE:
92629
CAPACITY:CENSUS: DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
09:35 AM
MET WITH:Patricia Chikuturudzi, LicenseeTIME COMPLETED:
11:20 AM
ALLEGATION(S):
1
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9
HCO is not providing services to client as contracted
INVESTIGATION FINDINGS:
1
2
3
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5
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8
9
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13
Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) regarding the above complaint allegation. EA met with the licensee, Patricia Chikuturudzi.
Per interview with the licensee, they conduct screening assessments to all potential clients and determine the type of services they require. If the potential client requires medical services or not within the scope of non-medical services, the HCO will not accept the client. According to the licensee, they recently received an inquiry from a potential client who required medical services which do not fall under the scope of the HCO license and advised they are unable to provide the services needed.
Based on the EA's interview and review records, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.
An exit interview was conducted. A copy of this report was emailed to the licensee, Patricia Chikuturudzi.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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