304700138-1-9-2026-47-HC-SDUU-DQDTN2-20260116135200

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304700138
Report Date: 01/09/2026
Date Signed: 01/09/2026 11:07:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/22/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20251222141848

FACILITY NAME:	FORESIDE MANAGEMENT COMPANY DBA FORESIDE HOME CARE		FACILITY NUMBER:	304700138
ADMINISTRATOR:	MARK WOODSUM		FACILITY TYPE:	300
ADDRESS:	26023 ACERO		TELEPHONE:	(949) 837-7000
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:		CENSUS:	DATE:	01/09/2026
		UNANNOUNCED	TIME BEGAN:	09:00 AM
MET WITH:	Kate Dinauer and Jessica Filice		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Home care organization is providing one hour of orientation training instead of two hours.

INVESTIGATION FINDINGS:

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Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) regarding the above complaint allegation. EA met with the designees, Kate Dinaure and Jessica Filice.
Per interview with the designees, the initial onboarding training is provided by the licensee and a staff member. According to the designee, the total training hours can vary. However, they exceed the total 5 hours requirement.
EA reviewed the training documents for 24 HCAS hired between November 2025 thru December 2025. According to the Orientation Checklist for the 24 HCAs, the entry level training were completed.
Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.
An exit interview was conducted. A copy of this report was emailed to the designee, Jessica Filice.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 01/09/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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