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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700141
Report Date: 04/20/2026
Date Signed: 04/20/2026 10:43:02 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/10/2026 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20260210115031
FACILITY NAME:EASY LIVING HOME CARE, LLCFACILITY NUMBER:
304700141
ADMINISTRATOR:LORI LAPORTEFACILITY TYPE:
300
ADDRESS:23547 MOULTON PKWY, STE 200-BTELEPHONE:
(949) 842-6831
CITY:LAGUNA HILLSSTATE: CAZIP CODE:
92653
CAPACITY:CENSUS: DATE:
04/20/2026
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Lori La Porte, LicenseeTIME COMPLETED:
11:15 AM
ALLEGATION(S):
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HCO is not providing services to client as contracted
Home Care Aides have not completed the required training hours
INVESTIGATION FINDINGS:
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Home Care Services Branch, Enforcement Analyst (EA), Mila Quinto conducted an investigation visit to the Home Care Organization (HCO) to deliver the complaint finding regarding the above allegations. EA met with the licensee, Lori La Porte.

On 2/18/26, EA interviewed the licensee and designee. According to the licensee, they received an authorization from the client’s insurance company for 10 visits. The HCO sent Home Care Aid 1 (HCA 1) on the first day of the service and only worked for 1 day. Per licensee, after the client’s fall, HCA1 sent a text message to the designee. License stated, called the client’s family to follow up on the incident and the family continued to use their services for the next 5 days. According to the designee, called HCA1 immediately after the incident and also sent a text message to the family member to follow up.

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Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20260210115031
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: EASY LIVING HOME CARE, LLC
FACILITY NUMBER: 304700141
VISIT DATE: 04/20/2026
NARRATIVE
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On 2/18/26, EA received the following documents from the licensee via email; client’s care plan, HCA 1 training records. The client’s care plan included services provided and number of visits.
The training records for HCA1 met the HCSB requirements.

Based on interviews conducted and records reviewed, the complaint allegations is found to be unsubstantiated. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur at this time, therefore the allegation is unsubstantiated.

An exit interview was conducted. A copy of this report was emailed to the licensee, Lori La Porte.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 04/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026
LIC9099 (FAS) - (06/04)
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