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13 | Enforcement Analysts (EAs), Mila Quinto and Jane Cong-Huyen, with the Home Care Services Branch (HCSB) conducted a follow-up onsite inspection for the purpose of delivering the finding of a Complaint Investigation. The EAs met with the HCO representative, Charith Weerasuriya and Dak Perusinghe and discussed the above allegation.
During the course of the investigation, EA conducted interviews and reviewed records including but not limited to, service agreement, duty service rates and invoices. The licensee stated, as a franchisee, the rates are all the same. Licensee denied the allegation of financial abuse as all rates are included on the client’s agreement. Licensee also stated they use an application called Welsky of which clients have access to check and HCA to clock in and out as well as enter notes.
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