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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700359
Report Date: 12/17/2025
Date Signed: 12/17/2025 11:01:14 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/18/2025 and conducted by Evaluator Joshua Rarela
PUBLIC
COMPLAINT CONTROL NUMBER: 47-HC-20251118143723
FACILITY NAME:1HEART CAREGIVER SERVICESFACILITY NUMBER:
304700359
ADMINISTRATOR:ARYABOD, ARMINFACILITY TYPE:
300
ADDRESS:14151 NEWPORT AVE. SUITE 201ATELEPHONE:
(949) 919-0137
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:CENSUS: DATE:
12/17/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Armin Aryabod, AdministratorTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Home Care Organization is using independent contractors to provide care
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Joshua Rarela, with the Home Care Services Branch (HCSB) conducted an on-site inspection for the purpose of a Complaint Investigation. The EA met with the Home Care Organization (HCO) administrator named above and discussed the allegation.

During the course of the investigation, EA interviewed HCO personnel and reviewed records including the HCO's Quarterly Contribution Return and Report of Wages filed with the Employment Development Department (EDD) of California for their Home Care Aides (HCA) which noted income taxes withheld, HCAs' Criminal Record Clearances and Associations, and HCAs' Home Care Aide Registry.

(CONTINUED)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 47-HC-20251118143723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
FACILITY NAME: 1HEART CAREGIVER SERVICES
FACILITY NUMBER: 304700359
VISIT DATE: 12/17/2025
NARRATIVE
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(CONTINUATION)

The HCO personnel stated that they do not hire their Home Care Aides as independent contractors. The HCO personnel stated that all of their HCAs are W-2 employees to ensure full protection for both the caregivers and clients and to comply with the expectations, rules, and guidelines for Home Care Organizations with HCSB. Records obtained could not corroborate the allegation that the HCO is employing independent contractors to provide care.

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report and appeal rights were provided via electronic mail.
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Joshua Rarela
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2