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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700381
Report Date: 08/22/2025
Date Signed: 08/22/2025 12:05:46 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/11/2025 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20250811095426
FACILITY NAME:RIGHT AT HOME LAGUNA HILLSFACILITY NUMBER:
304700381
ADMINISTRATOR:BILLANTE, FRANKFACILITY TYPE:
300
ADDRESS:23421 S POINTE DR. #150TELEPHONE:
(415) 317-0089
CITY:LAGUNA HILLSSTATE: CAZIP CODE:
92653
CAPACITY:CENSUS: DATE:
08/22/2025
UNANNOUNCEDTIME BEGAN:
09:15 AM
MET WITH:Alexander Collins III, DesigneeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
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9
Home Care Aids are providing medical assistance.
INVESTIGATION FINDINGS:
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Enforcement Analyst (EA), Mila Quinto conducted a complaint inspection visit regarding the above complaint allegation. EA met with the designee, Alexander Collins III.

EA conducted an interview with the designees, Alexander Collins III and Rebecca Herrera (via phone). According to the designee, Rebecca Herrera, they do not provide medical services to clients. The designee stated during the orientation training for HCAs, they go over the details of what services can be provided and cannot provide to clients. This includes the Fact Sheet from HCSB website.

Based on the EA's observation, interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.
An exit interview was conducted. A copy of this report was emailed to the designee, Alexander Collins III.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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