304700397-6-30-2025-47-HC-SDUU-DJFLTM-20250710090233

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 304700397
Report Date: 06/27/2025
Date Signed: 06/30/2025 09:33:06 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2025 and conducted by Evaluator Mila Quinto

COMPLAINT CONTROL NUMBER: 47-HC-20250429100842

FACILITY NAME:	REAL HELP HOME CARE		FACILITY NUMBER:	304700397
ADMINISTRATOR:	DARRYL COX		FACILITY TYPE:	300
ADDRESS:	555 ANTON BLVD. #200		TELEPHONE:	(310) 689-8764
CITY:	COSTA MESA	STATE: CA	ZIP CODE:	92626
CAPACITY:		CENSUS:	DATE:	06/27/2025
		UNANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Darryl Cox, Licensee		TIME COMPLETED:	09:30 AM

ALLEGATION(S):

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HCO did not provide services to client as contracted
HCO charged client for services not rendered

INVESTIGATION FINDINGS:

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Home Care Services Branch (HCSB) Enforcement Analyst (EA)Mila Quinto spoke with Darryl Cox via phone to deliver the finding of the above complaint allegations.

On 5/14/2025, Enforcement Analyst (EA), Mila Quinto conducted an attempted visit to the Home Care Organization (HCO) address. However, the front desk stated the HCO is no longer there.

EA contacted the licensee via phone. The licensee confirmed they are no longer at the business address and stated the business is currently on pause. The licensee did not have the information available at the time of the phone call. However, licensee requested time to obtain additional information.

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 05/14/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/14/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 47-HC-20250429100842

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814

FACILITY NAME: REAL HELP HOME CARE	FACILITY NUMBER: 304700397
	VISIT DATE: 06/27/2025

NARRATIVE

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On 5/20/2025, EA spoke with the licensee via phone. According to the licensee, Staff 1 (S1) took care of the business operation after April 9, 2024, with the intent to close the business. The Licensee stated do not have knowledge of the alleged allegations and denied any complaints or concerns brought to his attention regarding clients.

EA obtained record of invoices and daily notes showing 4 homecare aids (HCAs), including S1 provided care to a client from August 18, 2024, to December 15, 2024. EA attempted to contact 3 of the 4 HCAs. However, EA did not receive a call back.

Based on interviews conducted and record reviews, the EA concluded there was not enough evidence to show the organization have violated the above allegations as there were not enough concrete evidence from both sides. Although the allegation may have happened or is valid, there is not enough preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations is UNSUBSTANTIATED.

An exit interview was conducted, and the reports and appeal rights were provided to the licensee, Darryl Cox via email.

SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:	DATE: 06/27/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/27/2025

LIC9099 (FAS) - (06/04)

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