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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 304700428
Report Date: 07/10/2025
Date Signed: 07/10/2025 11:52:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
HOME CARE SERVICES, 744 P STREET, MS 09-14-90
SACRAMENTO, CA 95814
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/24/2025 and conducted by Evaluator Mila Quinto
COMPLAINT CONTROL NUMBER: 47-HC-20250624172536
FACILITY NAME:TRITON SENIOR CARE, INC DBA COMFORT KEEPERSFACILITY NUMBER:
304700428
ADMINISTRATOR:KELLEEN CORFIELDFACILITY TYPE:
300
ADDRESS:13891 NEWPORT AVE, SUITE 130TELEPHONE:
(714) 744-3800
CITY:TUSTINSTATE: CAZIP CODE:
92780
CAPACITY:CENSUS: DATE:
07/10/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Kelleen Corfield, LicenseeTIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
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9
HCO is not providing services to client as contracted
INVESTIGATION FINDINGS:
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2
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5
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13
Enforcement Analyst (EA) Mila Quinto conducted a complaint investigation regarding the above allegation. Upon arrival, the EA met with the licensee, Kelleen Corfield.

During today's complaint investigation, EA interviewed the licensee and the client care coordinator. According to the licensee, services provided to all clients are listed on the care assessment. Licensee stated they follow up with the clients to ensure they are satisfied with the care received from HCAs.
EA obtained a copy of the care assessment/care plan, copy of a letter sent to a client regarding services and calendar schedule.

Based on the EA's interview and records review, there was insufficient evidence to prove the allegation did occur as the preponderance of evidence standard was not met. Although the allegation may have happened or is valid, the allegation is unsubstantiated.
An exit interview was conducted. A copy of this report was emailed to the licensee, Kelleen Corfield.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Susan Du
LICENSING EVALUATOR NAME: Mila Quinto
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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