306000049-4-20-2026-22-AS-APAO-DTD8MZ-20260421223911

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306000049
Report Date: 04/20/2026
Date Signed: 04/20/2026 11:51:03 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/17/2024 and conducted by Evaluator Kimberly Lyman

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240717163547

FACILITY NAME:	HALL FAMILY HOME		FACILITY NUMBER:	306000049
ADMINISTRATOR:	RON SALDA		FACILITY TYPE:	735
ADDRESS:	1922 WEST FLORA STREET		TELEPHONE:	(714) 434-0100
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92704
CAPACITY:	0	CENSUS:	DATE:	04/20/2026
		UNANNOUNCED	TIME BEGAN:	11:45 AM
MET WITH:			TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Facility did not provide the provide the ledger to the responsible person
Facility did not issue a refund

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Kimberly Lyman delivered findings via certified mail as LPA is unable to reach Licensee after multiple attempts. Facility closed in September 2025.
During the course of the investigation, LPA interviewed Licensee as well as reviewed and obtained pertinent documentation such as social security correspondence. Regarding the allegations that facility did not issue a refund and facility did not provide the ledger to the responsible person, the investigation revealed the following: Client 1 (C1) resided at the facility from October 1997 until August 18, 2023 when the client was placed in a sub-acute rehabilitation center for a medical condition. Licensee received notification in June 2024 that the facility could no longer meet the client's needs and would not be returning to the facility. Correspondence sent to the local social security office in June and July 2024 confirms facility requesting guidance from social security as to how to return the money paid to the facility in the client's absence. Licensee states the client had negative personal and incidental money (P & I) in the account and in fact owes money to the facility. Licensee provided a breakdown of payments to LPA. CONTINUED ON LIC 9099 C DATED 04/20/2026

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Kimberly Lyman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240717163547

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: HALL FAMILY HOME	FACILITY NUMBER: 306000049
	VISIT DATE: 04/20/2026

NARRATIVE

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C2 resided at the facility since August 2021 after transferring from another of the Licensee's facilities resulting in 25 years residency with Licensee. Client moved out on June 20, 2024. Licensee denies being payee for C2 and social security payee report confirms this. Licensee indicates the client had a negative P & I balance and in fact owes the facility money. Licensee states the ledger and $466.02 was issued to the client's family on July 1, 2024. C3 resided at the facility since August 2021 after transferring from Licensee's other facility resulting in 37 years residency with the Licensee. Licensee indicates receiving no money from Orange County Regional Center and only received board and care rate of $1421 and P & I of $197. At the time of departure from facility, C3 had a negative P & I balance and in fact owes the facility money. Licensee stated refunding the money back to social security in the amount of $1136.80 for board and care and $147.07 for P & I. LPA reviewed social security correspondence indicating Licensee was no longer payee effective July 30, 2024. Facility closed effective 09/30/2025. Based on interviews conducted and record review, LPA is unable to corroborate the allegations. Therefore, the allegations are determined to be UNSUBSTANTIATED meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. LPA unable to provide an exit interview as facility is closed and Licensee did not respond to LPA's call. Report was delivered via certified mail.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Kimberly Lyman
LICENSING EVALUATOR SIGNATURE:	DATE: 04/20/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/20/2026

LIC9099 (FAS) - (06/04)

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