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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000059
Report Date: 12/08/2025
Date Signed: 12/08/2025 03:16:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251204153855
FACILITY NAME:PARK REGENCY RETIREMENT CENTERFACILITY NUMBER:
306000059
ADMINISTRATOR:MILES MOURADIANFACILITY TYPE:
740
ADDRESS:1750 W. LA HABRA BLVD.TELEPHONE:
(714) 441-1164
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:168CENSUS: 104DATE:
12/08/2025
UNANNOUNCEDTIME BEGAN:
07:37 AM
MET WITH:Miles Mouradian, Irene DucheneTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility staff do not respond to call buttons timely
INVESTIGATION FINDINGS:
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Facility staff do not respond to call buttons timely
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation.

The investigation into the allegation that facility staff do not respond to call buttons timely revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, Wellness Director (WD) Alex Gutierrez, and residents, and obtained and reviewed copies of the resident roster, staff roster, and the facility’s call system logs.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20251204153855
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: PARK REGENCY RETIREMENT CENTER
FACILITY NUMBER: 306000059
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/08/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
01/05/2026
Section Cited
CCR
87464(f)(1)
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87464 Basic Services (f) Basic services shall at a minimum include: (1) Care and supervision… This requirement was not met as evidenced by:
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The licensee stated they will retrain staff on addressing resident calls for assistance and submit proof to LPA by POC due date.
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Based on documents and interview, the licensee did not ensure resident call buttons were answered timely and that these residents received the care they required in a timely manner, which poses a potential safety risk to persons in care. CIVIL PENALTY ASSESSED
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 22-AS-20251204153855
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK REGENCY RETIREMENT CENTER
FACILITY NUMBER: 306000059
VISIT DATE: 12/08/2025
NARRATIVE
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It was alleged that residents have to wait a long time to receive care when they activate their call buttons. LPA interviewed AD and WD who denied the allegation. Per WD, the expectation on staff is that calls for assistance are answered in 10 to 15 minutes, but during peak times such as meals many residents call at the same time to be taken to the dining room which increases response times. WD stated that if a new call comes in while a staff is already assisting a resident, the staff will go check on the new call to ensure it is not an emergency, go back to the resident they were assisting and complete the care they are providing, then address the new call. LPA interviewed 12 residents and obtained information that call button response times range from 15 to 40 minutes and received conflicting information about whether staff already assisting residents are pausing the care they are providing to check on new calls and determine if they are emergencies. LPA reviewed the facility’s call system logs and noted most calls for assistance are resolved within 15 minutes, but there were also multiple calls that took over 40 minutes, 50 minutes, and even an hour to resolve, which is too long for residents to wait for assistance with care needs or possible emergencies. AD stated that resident calls for assistance are first quickly answered by staff to determine the urgency and are only cleared once the care is completely provided. No information was obtained that the long wait times resulted in any injuries or illness to the residents.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. Civil penalties for repeat violations are being assessed. See LIC421FC. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2025 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251204153855

FACILITY NAME:PARK REGENCY RETIREMENT CENTERFACILITY NUMBER:
306000059
ADMINISTRATOR:MILES MOURADIANFACILITY TYPE:
740
ADDRESS:1750 W. LA HABRA BLVD.TELEPHONE:
(714) 441-1164
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:168CENSUS: 104DATE:
12/08/2025
UNANNOUNCEDTIME BEGAN:
07:37 AM
MET WITH:Miles Mouradian, Irene DucheneTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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Facility does not have adequate staffing
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Miles Mouradian and Staff #1 (S1) Irene Duchene, discussed the purpose of the inspection, and explained the allegation.

The investigation into the allegation that the facility does not have adequate staffing revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, Wellness Director (WD) Alex Gutierrez, and residents, and obtained and reviewed copies of the resident roster, staff roster, and the facility’s staff schedule.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20251204153855
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK REGENCY RETIREMENT CENTER
FACILITY NUMBER: 306000059
VISIT DATE: 12/08/2025
NARRATIVE
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It was alleged that the facility is understaffed resulting in inadequate care and supervision for residents. LPA inspected the facility, conducted health and safety checks on residents, and observed no health and safety issues. LPA interviewed AD and WD who denied the allegation, stating the facility has enough staff and is currently hiring even more staff. Per WD, the average staffing ratio is about seven or eight care staff for the whole building during the day shift and three or four care staff during the overnight shift. LPA reviewed the facility’s staff schedule which shows four or five care staff for the day shifts in assisted living, four or five care staff for the day shifts in memory care, and three or four care staff for the overnight shift for the whole building. LPA interviewed 12 residents and obtained conflicting information, with some residents stating that the facility has enough staff and other residents stating that the facility needs more staff to meet residents’ needs, especially the overnight shift. However, per WD and the facility’s staff schedule, staffing for the overnight shift has already been increased.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 12/08/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/08/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5