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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000059
Report Date: 01/05/2026
Date Signed: 01/05/2026 03:50:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251230120343
FACILITY NAME:PARK REGENCY RETIREMENT CENTERFACILITY NUMBER:
306000059
ADMINISTRATOR:MILES MOURADIANFACILITY TYPE:
740
ADDRESS:1750 W. LA HABRA BLVD.TELEPHONE:
(714) 441-1164
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:168CENSUS: 105DATE:
01/05/2026
UNANNOUNCEDTIME BEGAN:
07:41 AM
MET WITH:Miles MouradianTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
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5
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7
8
9
Staff left resident in a soiled diaper for a long period of time.
INVESTIGATION FINDINGS:
1
2
3
4
5
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7
8
9
10
11
12
13
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegation.

The investigation into the allegation that staff left resident in a soiled diaper for a long period of time revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and residents, and obtained and reviewed copies of the resident roster, staff roster, the facility’s care notes dated December 29, 2025, the facility’s call button logs, and Resident #1’s (R1) Needs and Services Plan dated November 9, 2024.

CONTINUED
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 22-AS-20251230120343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK REGENCY RETIREMENT CENTER
FACILITY NUMBER: 306000059
VISIT DATE: 01/05/2026
NARRATIVE
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It was alleged that R1 had a fall and was discovered soaked in urine. LPA interviewed AD who stated that R1 is currently at the hospital. Per the facility’s wellness director, R1 was hospitalized on December 31, 2025, due to a cognitive change of condition and will be reassessed prior to their return. LPA inspected the facility, conducted health and safety checks, and observed no health and safety issues. LPA reviewed the facility’s care notes dated December 29, 2025, which indicate that on December 29, 2025, R1 had an unwitnessed fall, stated they had rolled out of bed, complained of pain on their tail bone, was sent to the hospital, and returned after a few hours. LPA interviewed the staff that discovered R1 during this incident who confirmed that R1 wears diapers and was found soaked in urine, but stated that R1 was cleaned and changed immediately and was unable to state how long R1 had been soiled. Per the facility’s call button logs, R1 did not call for assistance with incontinence care prior to being found soaked in urine. LPA interviewed the facility’s wellness director who stated that R1 does use diapers, but is independent with diaper changes and does not receive incontinence care from the facility, although facility staff will provide incontinence care if they observe that R1 needs it. LPA reviewed R1’s Needs and Services Plan dated November 9, 2024, which indicates R1 is independent with toileting. The facility’s wellness director stated that R1 will be reassessed to determine if they need to receive incontinence care in the future. While R1 was observed to be soiled, R1 was independent with toileting needs at the time and staff provided incontinence care when they noticed R1 needed it.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/30/2025 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20251230120343

FACILITY NAME:PARK REGENCY RETIREMENT CENTERFACILITY NUMBER:
306000059
ADMINISTRATOR:MILES MOURADIANFACILITY TYPE:
740
ADDRESS:1750 W. LA HABRA BLVD.TELEPHONE:
(714) 441-1164
CITY:LA HABRASTATE: CAZIP CODE:
90631
CAPACITY:168CENSUS: 105DATE:
01/05/2026
UNANNOUNCEDTIME BEGAN:
07:41 AM
MET WITH:Miles MouradianTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not assist a resident in care.
Staff did not respond to residents call button.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegations. LPA met with Administrator (AD) Miles Mouradian, discussed the purpose of the inspection, and explained the allegations.

The investigation into the allegations that staff did not assist a resident in care and staff did not respond to residents call button revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, staff, and residents, and obtained and reviewed copies of the resident roster, staff roster, the facility’s care notes dated December 29, 2025, the facility’s call button logs, and Resident #1’s (R1) Needs and Services Plan dated November 9, 2024.

CONTINUED
Unfounded
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 22-AS-20251230120343
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: PARK REGENCY RETIREMENT CENTER
FACILITY NUMBER: 306000059
VISIT DATE: 01/05/2026
NARRATIVE
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Regarding the allegation that staff did not assist a resident in care: it was alleged that R1 had a fall, was left on the floor for a long period of time, the staff who discovered R1 did not help R1 get up, and other staff had to come to help R1 get up. LPA interviewed AD who stated that R1 is currently at the hospital. Per the facility’s wellness director, R1 was hospitalized on December 31, 2025, due to a cognitive change of condition and will be reassessed prior to their return. LPA inspected the facility, conducted health and safety checks, and observed no health and safety issues. LPA reviewed the facility’s care notes dated December 29, 2025, which indicate that on December 29, 2025, R1 had an unwitnessed fall, stated they had rolled out of bed, complained of pain on their tail bone, was sent to the hospital, and returned after a few hours. LPA interviewed the staff that discovered R1 during this incident who stated that they found R1 on the floor, R1 was complaining of pain on their hip, the protocol for this situation is for paramedics, not staff, to assist the resident up, and that they followed the protocol by calling paramedics and having other staff come and make R1 comfortable until paramedics arrived. This staff was unable to state how long R1 had been on the floor, but reported hearing R1 yelling for help while they were attending to a nearby resident. Per the facility’s call button logs, R1 did not call for assistance in relation to their fall. LPA reviewed R1’s Needs and Services Plan dated November 9, 2024, which indicates R1 is independent with walking and transfers. Per the facility’s wellness director, R1 is independent with activities of daily living, but will be reassessed to determine if they need to receive additional care in the future. Although R1 had a fall, no information was obtained that R1 sustained an injury, as they returned from the hospital after a few hours, and facility staff followed proper protocol by making R1 comfortable but having paramedics assess R1 prior to attempting to help R1 up.

Regarding the allegation that staff did not respond to residents call button: it was alleged that multiple staff are not responding to residents’ calls for assistance. LPA inspected the facility, conducted health and safety checks, and observed no health and safety issues. LPA interviewed AD, the facility’s wellness director, and two staff who denied the allegation. LPA reviewed the facility’s call button logs which show that staff are responding to residents’ calls for assistance. LPA interviewed 10 residents and did not obtain information corroborating the allegation.

The Department has investigated the above allegations and found them to be Unfounded, meaning the allegations were false, could not have happened, or are without reasonable basis. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/05/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/05/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 4