306000106-7-14-2026-22-AS-KSGH-DW225H-20260715170535

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306000106
Report Date: 07/14/2026
Date Signed: 07/14/2026 03:35:57 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/27/2022 and conducted by Evaluator Ruth Martinez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20221027134542

FACILITY NAME:	PROMISES GUEST VILLAGE		FACILITY NUMBER:	306000106
ADMINISTRATOR:	DANTE ENCARNACION		FACILITY TYPE:	735
ADDRESS:	1315-1321 ANAHEIM BLVD.		TELEPHONE:	(714) 774-1544
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92805
CAPACITY:	40	CENSUS:	DATE:	07/14/2026
		UNANNOUNCED	TIME BEGAN:	03:20 PM
MET WITH:	Maria Engreso		TIME COMPLETED:	04:10 PM

ALLEGATION(S):

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Staff are not responding to communications from resident’s relatives in a prompt manner

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Ruth Martinez conducted an unannounced visit to the facility to conclude investigation into the above identified complaint allegations. LPA spoke with Maria Engreso, Office Staff and explained the purpose of the visit.

Findings are based upon this investigation which included tour of the facility, facility file review, resident file review, interviews conducted, and copies of pertinent records.

It is alleged staff are not responding to communications from resident’s relatives in a prompt manner. LPA toured the facility and the following observations were made: facility has two working land lines, one for the facility main number and one for clients use, LPA took a tour of the facility and observed both lines

Continued on LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20221027134542

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: PROMISES GUEST VILLAGE	FACILITY NUMBER: 306000106
	VISIT DATE: 07/14/2026

NARRATIVE

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and tested in order to see if they were in working condition, both lines dialed out and both lines had a ring tone. LPA observed facility received a call on the facility land line for a client at the time of visit. Facility has an intercom that page’s clients when they have a call in the dining hall or the facility line. Interview with 2 of 2 staff stated that there are various ways that a client gets call or can get a call. The facility has two telephones; they can text a staff from the office and send an email as well if necessary. When clients get a call, they page the client to take the call in the telephone located in dining room or if ask client to come to office to take the call. Interview with 6 of 6 clients stated they always get calls and are able to receive calls at the facility. They have no issues with phones to report. They get calls and can make calls whenever they need to.

Based on the information mentioned above, the Department is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, the allegation is deemed Unsubstantiated.

An exit interview was conducted with the Facility Representative and a copy of this LIC9099 report was left at facility.

SUPERVISORS NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR NAME: Ruth Martinez
LICENSING EVALUATOR SIGNATURE:	DATE: 07/14/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/14/2026

LIC9099 (FAS) - (06/04)

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