306000198-3-11-2026-22-AS-APAO-DUXRFR-20260611125933

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306000198
Report Date: 03/11/2026
Date Signed: 03/11/2026 04:15:52 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260302085629

FACILITY NAME:	ORANGEWOOD VILLA		FACILITY NUMBER:	306000198
ADMINISTRATOR:	MANSUETO T. CONANAN JR.		FACILITY TYPE:	735
ADDRESS:	7801 ORANGEWOOD AVENUE		TELEPHONE:	(714) 897-8797
CITY:	STANTON	STATE: CA	ZIP CODE:	90680
CAPACITY:	6	CENSUS:	DATE:	03/11/2026
		UNANNOUNCED	TIME BEGAN:	12:02 PM
MET WITH:	Mansueto Conanan Jr.-Administrator		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility staff are not answering communications from resident’s family

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegation and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Administrator (AD) Mansueto Conanan Jr. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that facility staff are not answering communications from resident's family. Regarding the allegation, the following was revealed: During the initial visit on March 11, 2026, LPA observed staff answering the facility incoming telephone calls. LPA also observed staff checking the voicemail and returning calls. During the interviews with staff, Staff 1 (S1) reported that she reviews the voicemails every morning. Per S1, facility staff are answering communications from the clients' family. S2 stated that he is the one who answer the telephone call when they called asking for R1. Per S2, staff always answer the telephone when family calls. During the interviews AD stated that this was the first call received from Client 1 (C1's) relative.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260302085629

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ORANGEWOOD VILLA	FACILITY NUMBER: 306000198
	VISIT DATE: 03/11/2026

NARRATIVE

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Per AD, he returned the call but no one answer and stated that the voicemail was full. AD reported that staff are answering the client's family telephone calls and communications. During the interviews with clients, Client 2 (C2) reported that sometimes his family calls and stated that he talks to them. Per C2, staff let him know when his family calls him.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegation occurred as reported due to conflicting information. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Conanan, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 03/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/11/2026

LIC9099 (FAS) - (06/04)

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