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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000801
Report Date: 01/29/2026
Date Signed: 01/29/2026 01:31:59 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2021 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20210728082027
FACILITY NAME:CHAPMAN BOARD & CAREFACILITY NUMBER:
306000801
ADMINISTRATOR:BRYSON NAZARENOFACILITY TYPE:
735
ADDRESS:10811 CHAPMAN AVE.TELEPHONE:
(714) 638-8777
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:49CENSUS: 49DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Matthew NazarenoTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff lock gate of the facility.
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegation. LPA met with Administrator (AD) Matthew Nazareno and explained the reason for today’s inspection.

The investigation into the allegation that staff lock gate of the facility revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, clients, and staff, and obtained and reviewed copies of the client roster and staff roster.

It was alleged that around July 28, 2021, there was an emergency at the facility and the fire department could not get in to the facility because the gate was locked, the fire department had to cut the lock to open the gate, and the gate should not have been locked. Around the time of the alleged incident, LPA interviewed AD, two staff, and four clients, and did not obtain information corroborating that the incident with the fire department occurred as reported.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20210728082027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CHAPMAN BOARD & CARE
FACILITY NUMBER: 306000801
VISIT DATE: 01/29/2026
NARRATIVE
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Around that time, AD had stated that one gate is locked after 11:00PM to keep outsiders from entering the facility and the one overnight staff has the key to unlock it, but that the other gate remained unlocked. During today’s inspection, LPA inspected the facility and observed there are two gates, both on the south side. The gate on the southwest corner that leads to the front lawn had a chain and a lock on it. Per AD and the overnight staff, this gate is locked at night for security purposes. The gate on the southeast corner that leads to the front lawn also had a chain and a lock on it. AD and the overnight staff denied that this gate is locked at night. However, LPA interviewed four clients, three of whom corroborated that both gates are locked at night, which prevents both entry and exit from the facility.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. Immediate civil penalties are being assessed. See LIC421IM. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 22-AS-20210728082027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CHAPMAN BOARD & CARE
FACILITY NUMBER: 306000801
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/29/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/30/2026
Section Cited
CCR
80020(a)
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80020 Fire Clearance (a) All facilities shall secure and maintain a fire clearance approved by the city or county fire department…This requirement was not met as evidenced by:
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During the inspection, the licensee removed the chain and lock from the southeast gate. Licensee stated they will conduct staff training on not locking all exit gates and submit proof to LPA by POC due date.
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Based on observation and interviews, the licensee did not follow its fire clearance by locking all gates leading off of the property at night, which poses an immediate safety risk to persons in care. CIVIL PENALTY ASSESSED.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/28/2021 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20210728082027

FACILITY NAME:CHAPMAN BOARD & CAREFACILITY NUMBER:
306000801
ADMINISTRATOR:BRYSON NAZARENOFACILITY TYPE:
735
ADDRESS:10811 CHAPMAN AVE.TELEPHONE:
(714) 638-8777
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:49CENSUS: 49DATE:
01/29/2026
UNANNOUNCEDTIME BEGAN:
07:45 AM
MET WITH:Matthew NazarenoTIME COMPLETED:
01:45 PM
ALLEGATION(S):
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Staff at facility do not answer the phone.
Resident(s) are not getting phone calls.
INVESTIGATION FINDINGS:
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his unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of delivering findings for the investigation into the above identified complaint allegations. LPA met with Administrator (AD) Matthew Nazareno and explained the reason for today’s inspection.

The investigation into the allegations that staff at facility do not answer the phone and resident(s) are not getting phone calls revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, clients, and staff, and obtained and reviewed copies of the client roster, staff roster, the facility’s admission agreement, and the facility’s house rules.

Regarding the allegation that staff at facility do not answer the phone: it was alleged that multiple calls to the facility have gone unanswered and this is a common occurrence. LPA interviewed two staff who stated that calls are answered at the medication room, calls for clients are transferred to another phone in the hallway which is used by clients, and if the client is unavailable a message will be taken from the caller.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20210728082027
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CHAPMAN BOARD & CARE
FACILITY NUMBER: 306000801
VISIT DATE: 01/29/2026
NARRATIVE
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One of these staff stated that clients had not reported any concerns with receiving phone calls at the facility and that half of the clients at the facility have their own cellphones. LPA interviewed eight clients who did not corroborate any issues with receiving calls at the facility.

Regarding the allegation that resident(s) are not getting phone calls: it was alleged that at 9:48PM one night, a client called their friend, the friend tried to call the client back a few minutes later at 10:04PM, but staff answered and advised that the client was sleeping without really checking to see if the client was asleep or not. LPA interviewed AD who denied the allegation. Per AD and two staff interviewed, clients can use the phone during certain hours. One of these staff stated that clients had not reported any concerns with making or receiving phone calls at the facility and that half of the clients at the facility have their own cellphones. The information regarding the phone hours is conflicting, with AD’s most current statement being that phone hours are from 8:00AM to 10:00PM. Per AD, residents can use the facility’s client telephone, which is in the hallway, between 8:00AM and 10:00PM, and that outside of those hours the phone is removed and stored in the medication room because during this time phone calls would disturb sleeping clients. If a client needed to make a phone call outside of those hours, AD stated they would be allowed to use the facility’s office phone upon request. LPA did not observe the phone hours posted at the facility. LPA reviewed the facility’s admission agreement and house rules and did not see a reference to the phone hours, although the house rules discourage clients from using electronic devices between 11:00PM and 7:00AM so as not to disturb other clients trying to sleep. Per AD, the clients are told the phone rules verbally and all clients know the rules. LPA interviewed eight clients who did not corroborate any concerns with making or receiving phone calls.

Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 01/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/29/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5