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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000801
Report Date: 02/09/2026
Date Signed: 02/09/2026 12:40:21 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Sean Haddad
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20260205112320
FACILITY NAME:CHAPMAN BOARD & CAREFACILITY NUMBER:
306000801
ADMINISTRATOR:BRYSON NAZARENOFACILITY TYPE:
735
ADDRESS:10811 CHAPMAN AVE.TELEPHONE:
(714) 638-8777
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:49CENSUS: 49DATE:
02/09/2026
UNANNOUNCEDTIME BEGAN:
07:38 AM
MET WITH:Matthew NazarenoTIME COMPLETED:
12:55 PM
ALLEGATION(S):
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Staff did not keep the facility free from bed bug infestation
INVESTIGATION FINDINGS:
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This unannounced inspection is being conducted by Licensing Program Analyst (LPA) Sean Haddad for the purpose of investigating the above-mentioned complaint allegation. LPA met with Administrator (AD) Matthew Nazareno, discussed the purpose of the inspection, and explained the allegation.

The investigation into the allegation that staff did not keep the facility free from bed bug infestation revealed the following: During the course of the investigation, LPA inspected the facility, interviewed AD, witnesses, clients, and staff, and obtained and reviewed copies of the client roster, staff roster, and the facility’s pest control records.

CONTINUED
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20260205112320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: CHAPMAN BOARD & CARE
FACILITY NUMBER: 306000801
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
02/10/2026
Section Cited
CCR
80087(a)(1)
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80087 Buildings and Grounds (a) ... (1) The licensee shall take measures to keep the facility free of flies and other insects. This requirement was not met as evidenced by:
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Licensee stated they will ensure their pest control technician is able to complete the bedbug elimination protocol on the currently affected room and submit a statement from the technician to LPA by POC due date.
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Based on observation and interviews, the licensee did not cooperate with its pest control technician’s bedbug elimination protocol resulting in bedbugs continuing to affect two clients after partial pest control services were provided, which poses an immediate health risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20260205112320
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: CHAPMAN BOARD & CARE
FACILITY NUMBER: 306000801
VISIT DATE: 02/09/2026
NARRATIVE
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It was alleged that the facility constantly has bedbugs and is not taking proper measures to address the infestation. LPA inspected all 25 rooms, including the beds, linens, pillows, floors, and clothing, and observed a small number of bedbugs in one of the rooms. LPA interviewed AD who stated that bedbugs were recently reported in this room, in response AD called the facility’s pest control technician who treated the bedbugs the same day, and the facility is continuing to monitor the room and spray for bedbugs to supplement the pest control technician’s services. LPA attempted to interview the two clients who live in the affected room, but the clients were not present at the facility. LPA interviewed five additional clients and did not obtain information showing that other clients are affected by bedbugs. LPA inspected the facility’s pest control records which show that on January 29, 2026, the affected room was sprayed for bedbugs and the facility’s pest control technician noted they saw a “few” bedbugs in the room. LPA interviewed the facility’s pest control technician who stated that bedbugs are found in clients’ rooms “on and off”, when bedbugs are discovered they go to the facility and spray which gets the bedbugs “under control,” but to completely eliminate bedbugs requires a procedure involving bagging, spraying, and washing a client’s bedding and clothing. Per the facility’s pest control technician, they were not able to follow this procedure on January 29, 2026, due to lack of cooperation from clients and facility staff, so they only sprayed for bedbugs, which is effective, but does not completely eliminate the bedbugs in the affected room. Interviews with AD and one staff corroborated that clients sometimes refuse to comply with hygienic practices to address bedbugs. Based on the information obtained, while the facility is addressing bedbugs, the facility is not following the proper procedure to completely eliminate the bedbugs, resulting in bedbugs remaining in the room of two clients over a week after pest control treatment.

During the course of the investigation, the Department obtained sufficient evidence to substantiate the allegation mentioned above. The preponderance of evidence standard has been met; therefore, the above allegation is Substantiated. See LIC9099D for cited deficiencies per Title 22 Division 6 of the California Code of Regulations. An exit interview was conducted and a copy of this report and appeal rights was discussed with and provided to facility representative.
SUPERVISORS NAME: Armando J Lucero
LICENSING EVALUATOR NAME: Sean Haddad
LICENSING EVALUATOR SIGNATURE:

DATE: 02/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3