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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000801
Report Date: 06/20/2026
Date Signed: 06/20/2026 06:00:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/18/2021 and conducted by Evaluator Arielle Pascua
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20210618115720
FACILITY NAME:CHAPMAN BOARD & CAREFACILITY NUMBER:
306000801
ADMINISTRATOR:BRYSON NAZARENOFACILITY TYPE:
735
ADDRESS:10811 CHAPMAN AVE.TELEPHONE:
(714) 638-8777
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:49CENSUS: 48DATE:
06/20/2026
UNANNOUNCEDTIME BEGAN:
04:00 PM
MET WITH:TIME COMPLETED:
05:30 PM
ALLEGATION(S):
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9
Staff bribing residents
Staff do not treat residents with dignity and respect
Resident is threatened by another resident while in care.
INVESTIGATION FINDINGS:
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On 06/20/2026, Licensing Program Analyst (LPA) Arielle Pascua delivered complaint findings via email.
Current census was 48.
It was alleged that the facility staff are bribing residents, do not treat residents with dignity and respect and did not prevent other residents from threatening each other.
LPA Pascua attempted to contact former staff and residents to obtain additional information however all staff and residents were not available for interview or have not been present at the facility since 2021. In addition, a review of facility records did not indicate that the facility was understaffed or did not proper training. Based on the information gathered, the LPA could not corroborate the allegations.
As a result of this investigation, this Department found the allegations to be UNSUBSTANTIATED. A complaint allegation finding of Unsubstantiated meant that although the allegations may have happened or was valid, there was not a preponderance of the evidence to prove that the alleged violation occurred.
There were no deficiencies observed or cited at this time.
Exit Interview, a copy of this report will be mailed to the facility licensee address as well as via email.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Emerita Curiel
LICENSING EVALUATOR NAME: Arielle Pascua
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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