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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306000831
Report Date: 06/21/2024
Date Signed: 06/21/2024 02:54:54 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2024 and conducted by Evaluator Rosie Quiroz
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240226102932
FACILITY NAME:BROOKDALE GARDEN GROVEFACILITY NUMBER:
306000831
ADMINISTRATOR:PAMELA BRADLEYFACILITY TYPE:
740
ADDRESS:10200 CHAPMAN AVETELEPHONE:
(714) 636-6453
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:140CENSUS: 89DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jeri Miles, Executive Director and Brisseth Rivera,Health and Wellness DirectorTIME COMPLETED:
01:59 PM
ALLEGATION(S):
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-Staff did not provide adequate supervision, resulting in a resident wandering away from the facility.
-Staff did not adequately notify resident’s authorized representative of a change in resident's placement.
-Staff inappropriately placed resident in a locked unit.
INVESTIGATION FINDINGS:
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On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit to deliver complaint findings regarding the allegations listed above. LPA was greeted and granted entry into the facility by front desk receptionist and met with Administrator (AD) Jeri Miles and Brisseth Rivera, Health Wellness Director and discussed purpose of the visit.
The department received a complaint on 2/26/2024. LPA Quiroz conducted the initial 10 day visit on 03/06/2024 and follow up visit on 4/3/2024. During the course of the investigation LPA Quiroz interviewed staff, residents and other witnesses. LPA Quiroz obtained copies of resident records but not limited to physician reports, needs and services plans, progress notes, identification form, Admission agreement and Provider medical orders.
Regarding the allegation that "Staff did not provide adequate supervision resulting in a resident wandering away from the facility,” the investigation revealed the following: Resident 1 (R1) physician report dated 4/7/2023 page 4 of 6 indicates R1 is not able to leave the facility unassisted and requires supervision. CONTINUED ON NEXT LIC 9099-C PAGE...
Substantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 703-2855
LICENSING EVALUATOR NAME: Rosie QuirozTELEPHONE: (559) 753-4610
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20240226102932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: BROOKDALE GARDEN GROVE
FACILITY NUMBER: 306000831
VISIT DATE: 06/21/2024
NARRATIVE
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CONTINUED...During the course of the investigation, 4 of 4 interviewees indicated there were 2 staff working in Assisted living area and two staff working in the memory care unit during incident of R1s wandering behavior. Three of four interviewees indicated the need for additional staffing during the night shift.
Regarding the allegation that “Staff did not adequately notify resident’s authorized representative of a change in resident's placement,” the investigation revealed the following: The Facility attempted to communicate with who the facility staff believed to be R1’s responsible party; however the facility contacted a Family member identified on the LIC 601-Identification and Emergency Form under Person(s) responsible for financial affairs, payment for care, legal guardian if any, but not the authorized representative.

Regarding the allegation that “Staff inappropriately placed resident in a locked unit,” the investigation revealed the following: The facility did not provide the resident and responsible party with a 30 day notice, and did not communicate with Authorized representative prior to placing the resident in delayed egress memory care unit. Although, the facility was attempting to ensure R1s Health and Safety by placing R1 in delayed egress memory care unit, the facility attempted to substitute R1’s supervision needed to meet R1s need and provide necessary supervision.

Therefore, based on evidence through records reviewed and interviews conducted the allegations “Staff did not provide adequate supervision, resulting in a resident wandering away from the facility,” “Staff did not adequately notify resident’s authorized representative of a change in resident's placement,” and “Staff inappropriately placed resident in a locked unit” are determined to be SUBSTANTIATED, meaning the complaint allegations are valid and that a violation has occurred. (SEE LIC 9099-D)
The following is being cited per California Code of Regulations Title 22 Division 6 Chapter 8.

An exit interview was conducted with (AD) Jeri Miles and (HWD) Brisseth Rivera, and a copy of this report, Appeal rights, LIC 9099-D page, and LIC 811- Confidential names were provided at exit.
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 703-2855
LICENSING EVALUATOR NAME: Rosie QuirozTELEPHONE: (559) 753-4610
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2024 and conducted by Evaluator Rosie Quiroz
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240226102932

FACILITY NAME:BROOKDALE GARDEN GROVEFACILITY NUMBER:
306000831
ADMINISTRATOR:PAMELA BRADLEYFACILITY TYPE:
740
ADDRESS:10200 CHAPMAN AVETELEPHONE:
(714) 636-6453
CITY:GARDEN GROVESTATE: CAZIP CODE:
92840
CAPACITY:140CENSUS: 89DATE:
06/21/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Jeri Miles, Executive Director and Brisseth Rivera, Health and Wellness DirectorTIME COMPLETED:
01:59 PM
ALLEGATION(S):
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9
-Staff did not conduct a timely reappraisal following a change in resident’s condition.
INVESTIGATION FINDINGS:
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On today's date, Licensing Program Analyst (LPA) Rosie Quiroz conducted an unannounced visit to deliver complaint findings regarding the allegation listed above. LPA was greeted and granted entry into the facility by front desk receptionist and met with Administrator (AD) Jeri Miles and Brisseth Rivera, Health and Wellness Director (HWD) and discussed purpose of the visit.
The department received a complaint on 2/26/2024. LPA Rosie Quiroz conducted the initial 10 day visit on 03/06/2024 and follow up visit on 4/3/2024. During the course of the investigation LPA Quiroz interviewed staff, residents and other witnesses. LPA Quiroz obtained copies of resident records but not limited to physician reports dated 4/7/2023 and 2/12/2024, needs and services plans, progress notes, identification form, Admission agreement and Provider medical orders.
Regarding the allegation that "Staff did not conduct a timely reappraisal following a change in resident’s condition” the investigation revealed the following: During the course of the investigation, five of seven interviews conducted with staff and witnesses concluded Resident 1 (R1) was assessed on 2/10/2024 by the SCAN on-call provider, by the Garden Grove Police Department, CONT ON NEXT LIC 9099C PAGE...
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 703-2855
LICENSING EVALUATOR NAME: Rosie QuirozTELEPHONE: (559) 753-4610
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 22-AS-20240226102932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: BROOKDALE GARDEN GROVE
FACILITY NUMBER: 306000831
VISIT DATE: 06/21/2024
NARRATIVE
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CONTINUED...responding paramedics and SCAN provider and by the SENIOR DOC provider on 2/10/2024 and reassessed by the SCAN provider on 2/11/2024 at 12:57am and 3/26/2024 at 1:57pm. Interview conducted with 1 of 1 witness reported that the assessment with SENIOR DOC on 2/10/2024 may have been inauthentic, multiple attempts were conducted to interview provider with SENIOR DOC, however, LPA Quiroz was unable to speak to SENIOR DOC provider. Interview with 1 of 1 witness reported that the assessment with SCAN on 2/11/2024 may have been inauthentic as the witness reported the SCAN provider was not on duty at the time of the reported assessment. Interview with 1 of 1 witness reported that the assessment dated 3/26/2024 may have been inauthentic as R1 was not present at the facility on the date and time of the reported assessment.

Therefore based on the preponderance of evidence gathered through interviews, documentation review and observations conducted by LPA Quiroz, the allegation that the "Staff did not conduct a timely reappraisal following a change in resident’s condition," was found to be UNSUBSTANTIATED, meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Administrator Jeri Miles and a copy of this report, LIC 811-Confidential names were provided at exit.
***THIS IS AN AMENDED REPORT***
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 703-2855
LICENSING EVALUATOR NAME: Rosie QuirozTELEPHONE: (559) 753-4610
LICENSING EVALUATOR SIGNATURE:

DATE: 06/24/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/24/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20240226102932
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BROOKDALE GARDEN GROVE
FACILITY NUMBER: 306000831
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/21/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type B
06/26/2024
Section Cited
CCR
80072(a)(2)(3)
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80072:Personal Rights(a)each client shall have personal rights which include...
(2) To be accorded safe, healthful and comfortable accommodations,...to meet his/her needs.(3)To be free from corporal or unusual punishment, infliction of pain, humiliation, CONTINUED...
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AD Jeri Miles and HWD Brisseth Rivera agreed to read and understand CCR 80072, provide inservice to facility staff and submit proof of understanding to CCLD by 6/25/2024.
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CONTintimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature...This requirement was not met as evidenced by: The facility did not provide the resident and responsible party with a 30 day notice, and did not communicate with Authorized representative prior CONT...
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to placing the resident in memory care. Although, the facility was attempting to ensure R1s Health and Safety by placing R1 in memory care unit, the facility attempted to substitute R1’s supervision needed to meet R1s need and provide necessary supervision. This poses a potential risk to residents in care.
Deficiency Dismissed
Type B
06/24/2024
Section Cited
CCR
87464(f)(1)
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87464(f)(1):Basic Services shall at a minimum include: (1) Care and Supervision as defined in Section 87101(c)(3) and Health & Safety Code 1569.2(C) "care and supervision means the facility responsibility for or provides or promises in future, ongoing assistance with activities CONT...
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AD Miles agreed to provide in-service training to facility staff regarding care and supervision and submit proof of udnerstading of CCR 87464 by POC due date of 6/25/2024. In addition, HWD Rivera indicated desire to enroll in AD certificate course to learn Title 22.
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assistance with activities of daily living without which the resident's physical, mental, health & safety, or welfare would be endangered. This requirement is not met as evidenced by the complaint investigation:The facility did not provide the resident and responsible party with a 30 day notice, CONT
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and did not communicate with Authorized representative prior to placing the resident in delayed egress memory care unit. Although, the facility was attempting to ensure R1s Health and Safety by placing R1 in delayed egress memory care unit, the facility attempted to substitute R1’s supervision needed to meet R1s need and provide necessary supervision.This poses a potential risk to the residents in care.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Alisa OrtizTELEPHONE: (714) 703-2855
LICENSING EVALUATOR NAME: Rosie QuirozTELEPHONE: (559) 753-4610
LICENSING EVALUATOR SIGNATURE:

DATE: 06/21/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/21/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5