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32 | Additionally, LPA Haddad, a resident’s responsible party and the outside agency representative reported no concerns and indicated that during their visits, they did not observe any uncomfortable temperatures within the facility. A review of records, including LPA Haddad’s complaint investigation report dated 04/22/2025, indicated that temperatures and thermostats in 12 resident rooms were inspected. The air conditioning and heating systems were observed to be functioning properly, and all rooms were maintained at comfortable temperatures as selected by the residents. Furthermore, during the investigation on 04/22/2025, it was reported that although the air conditioning system has been properly maintained, it began intermittently shutting off a few months prior, with increasing frequency over time. However, maintenance staff reported that the issue did not impact residents or result in uncomfortable temperatures, as the system was promptly restarted each time and was never off for more than one hour. It was also noted that the facility engaged third-party air conditioning technicians immediately upon identifying the issue and has been actively working to diagnose and resolve the problem. A review of the facility’s maintenance records confirmed ongoing efforts to address and repair the air conditioning system. Based on interviews and records reviewed during the investigation, LPA Lee was unable to corroborate the allegation.
It was alleged that staff do not treat residents with respect. During the investigation, the Department conducted interviews with facility staff, residents in care, the assigned LPA Sean Haddad, a resident’s responsible party, facility staff and an outside agency representative. Five out of five residents interviewed reported no concerns regarding staff not treating them with respect. Additionally, residents stated that they feel safe living in the facility and that staff treat them well. One resident stated, “I love it here, staff have been wonderful and respectful.” Interviews with two facility staff who denied the allegations.
Furthermore, LPA Haddad, a resident’s responsible party, and the outside agency representative all reported no concerns and indicated they have not observed facility staff mistreating residents and not respecting residents in care. Moreover, the outside agency representative reported witnessing Resident 1 (R1) on multiple occasions not treating other residents with respect during resident council meetings. Based on interviews and records reviewed during the investigation, LPA Lee was unable to corroborate the allegation.
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did nor did not occur, therefore, the allegation is unsubstantiated. An Exit Interview was conducted with (FDA) Arrellano and a copy of this report was provided to the facility via email. A certified copy will be sent to the facility mailing address.
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