306001086-1-21-2026-22-AS-APAO-DR2N5N-20260206090949

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306001086
Report Date: 01/21/2026
Date Signed: 01/21/2026 04:15:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/14/2026 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260114143321

FACILITY NAME:	DOWNIE HOME		FACILITY NUMBER:	306001086
ADMINISTRATOR:	PLACIDA DELA CRUZ		FACILITY TYPE:	735
ADDRESS:	12832 DOWNIE PLACE		TELEPHONE:	(714) 539-6601
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92843
CAPACITY:	6	CENSUS: 5	DATE:	01/21/2026
		UNANNOUNCED	TIME BEGAN:	01:11 PM
MET WITH:	Victor Capada-Lead staff		TIME COMPLETED:	04:30 PM

ALLEGATION(S):

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Facility staff is not providing clients with adequate nutrition
Clients are not being provided with privacy

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegations and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Lead staff Victor Capada. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that facility staff is not providing clients with adequate nutrition. Regarding the allegation, the following was revealed: During the interviews with clients, Client 1 (C1) reported that the food is good and stated that he has no issues with food. Per C2, they get adequate nutrition and reported that he has not noticed anything unusual with the food. During the interviews with staff, Staff 1 (S1) reported that the clients are being provided good nutritious meals. Per S1, the clients get three meals per day and get snacks in between. S2 reported that staff do not add additives to the food. Per S2, C1 has not lost weight since he moved in to Downie Home.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260114143321

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: DOWNIE HOME	FACILITY NUMBER: 306001086
	VISIT DATE: 01/21/2026

NARRATIVE

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Per S3, the clients get adequate meals and reported that the clients are happy here.

Regarding the allegation that clients are not being provided with privacy, the following was revealed: During the initial visit on January 21, 2026, LPA observed C1 in their bedroom by himself using his computer. During the course of the interviews with clients, C1 reported that he has privacy when sleeping and when using his computer or telephone. Per C2, they have privacy. During the course of the interviews with staff, S1 reported that staff never check C1's emails or text messages. Per S2, at night staff do Health and Safety rounds to check on the clients. S3 stated that staff do not enter the clients bedrooms on purpose.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with Lead staff Capada, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2026

LIC9099 (FAS) - (06/04)

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