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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306001215
Report Date: 07/09/2026
Date Signed: 07/09/2026 08:48:56 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2023 and conducted by Evaluator Samer Haddadin
COMPLAINT CONTROL NUMBER: 22-AS-20230109161829
FACILITY NAME:ELIZABETH HOMES/SAN RICARDOFACILITY NUMBER:
306001215
ADMINISTRATOR:SANTOS, ELIZABETHFACILITY TYPE:
735
ADDRESS:6303 SAN RICARDO WAYTELEPHONE:
(714) 995-1106
CITY:BUENA PARKSTATE: CAZIP CODE:
90620
CAPACITY:6CENSUS: DATE:
07/09/2026
UNANNOUNCEDTIME BEGAN:
08:11 AM
MET WITH:TIME COMPLETED:
11:54 AM
ALLEGATION(S):
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Staff are emotionally abusing resident in care.
Staff are handling resident in care in a rough manner.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced complaint investigation visit on July 9, 2026. Upon arrival, LPA met with Assistant Administrator Maxine Kniazeff and explained the purpose of the visit.
The allegations were that “Staff are emotionally abusing resident in care” and “Staff are handling resident in care in a rough manner.”
During the investigation, LPA interviewed two of the four clients currently residing at the facility. The remaining two clients were attending their day program and were unavailable for interviews. Two out of two clients interviewed denied that staff emotionally abuse, threaten, intimidate, or handle clients in a rough manner.
LPA also interviewed two staff members. Two out of two staff members denied the allegations and stated that clients are treated respectfully. Both staff members denied observing any staff emotionally abuse, threaten, intimidate, or physically mishandle a client.
{CONTINUE 9099C}
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20230109161829
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: ELIZABETH HOMES/SAN RICARDO
FACILITY NUMBER: 306001215
VISIT DATE: 07/09/2026
NARRATIVE
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On January 12, 2023, the Department conducted interviews with one administrator and three staff members regarding the alleged incident. The interviews indicated that C1 became upset, knocked over a Christmas tree and furniture, which prompted staff to contact law enforcement. All individuals interviewed denied that staff threatened, intimidated, emotionally abused, or physically mishandled C1.
LPA was unable to interview or obtain facility records pertaining to C1. C1 moved out of the facility in May 2023, and the required three-year record-retention period had expired at the time of the investigation. California Code of Regulations, Title 22, Section 80070(g), requires original client records, or photographic reproductions of those records, to be retained for a minimum of three years. Therefore, C1’s facility records were no longer available for review.
Based on interviews conducted by LPA, interviews conducted by the Department, and the information available for review, there was insufficient evidence to establish that staff emotionally abused C1 or handled C1 in a rough manner. Although the allegations may have occurred or may be valid, there is not a preponderance of evidence to prove that the alleged violations occurred. Therefore, the allegations that “Staff are emotionally abusing resident in care” and “Staff are handling resident in care in a rough manner” are Unsubstantiated.
SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Samer Haddadin
LICENSING EVALUATOR SIGNATURE:

DATE: 07/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/09/2026
LIC9099 (FAS) - (06/04)
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