306001736-8-26-2024-22-AS-LMOA-D8M3JG-20240829181732

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306001736
Report Date: 08/26/2024
Date Signed: 08/26/2024 01:44:39 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2024 and conducted by Evaluator Jessica Cho

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240816140502

FACILITY NAME:	VOCATIONAL VISIONS		FACILITY NUMBER:	306001736
ADMINISTRATOR:	BOB HENNING		FACILITY TYPE:	775
ADDRESS:	23612 ALAMBRE		TELEPHONE:	(949) 837-7280
CITY:	MISSION VIEJO	STATE: CA	ZIP CODE:	92691
CAPACITY:	160	CENSUS: 101	DATE:	08/26/2024
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Tim Chervanak- Exeuctive Director Bob Henning- Director of Operations Julie Reinhard- Human Resources Director		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Licensee retaliated against staff for filing a complaint.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jessica Cho arrived at the facility unannounced for the purpose of conducting the 10-day complaint investigation into the above allegation. LPA met with Director of Operations (DO) Bob Henning, Exeuctive Director (ED) Tim Chervanak, and Human Resouces Director (HRD) Julie Reinhard. During the course of the investigation, LPA reviewed the surveillance footage involving an incident between two former staff that occurred on August 15, 2024. Interviews were conducted with three staff in person and one individual by telephone and staff documentation were obtained which includes photo identifications, Employee Correction Actions, Personnel Action Forms, and the Ethical Practices & Code of Conduct.

The following was determined: It is alleged that the licensee retaliated against staff for filing a complaint pertaining to an investigation in connection to Complaint Control #: 22-AS-20240722153616. Three out of the three staff did not corroborate with the allegation indicating that the decision to terminate Staff #1 (S1) was a result of a verbal dispute between S1 and Staff #2 (S2) on August 15, 2024.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240816140502

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: VOCATIONAL VISIONS	FACILITY NUMBER: 306001736
	VISIT DATE: 08/26/2024

NARRATIVE

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They indicated that their decision to terminate S1 was not influenced out of retaliation against S1 for filing a complaint to the Department but was a result of staff not acting in the best interest for the company. Per review of the Employee Corrective Action dated August 16, 2024, S1 was terminated due to "engaging in unprofessional conduct with S2 in front of clients, other employees, and outside vendors," as evidenced in the surveillance footage which showed S1 having a verbal dispute with S2. Per review of the company policy as stated in the employee handbook on page 42, section "Termination," facility does not follow a progressive disciplinary process and therefore can terminate employees for any misconduct when the facility believes that both staff can not achieve a resolution to benefit the company.

Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Licensee retaliated against staff for filing a complaint is deemed UNSUBSTANTIATED.

An exit interview was conducted with Executive Director Tim Chervanak, Director of Operations Bob Henning, and Human Resources Director Julie Reinhard, and a copy of this report was provided at exit.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 08/26/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2024

LIC9099 (FAS) - (06/04)

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