306002275-8-1-2025-22-AS-AORZ-DKFPCS-20250811111221

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306002275
Report Date: 08/01/2025
Date Signed: 08/01/2025 05:25:21 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/29/2025 and conducted by Evaluator Michael Tea

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250729112431

FACILITY NAME:	ANGELS HOME		FACILITY NUMBER:	306002275
ADMINISTRATOR:	RAFAEL A. TORRES		FACILITY TYPE:	735
ADDRESS:	12061 LORALEEN STREET		TELEPHONE:	(714) 537-3413
CITY:	GARDEN GROVE	STATE: CA	ZIP CODE:	92841
CAPACITY:	6	CENSUS: 3	DATE:	08/01/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Cecilia Timan		TIME COMPLETED:	05:00 PM

ALLEGATION(S):

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- Facility did not safeguard client's cash resources
- Facility staff punished client
- Facility did not allow client access to their cash resources
- Facility staff did not accord client dignity
- Facility did not provide a safe, comfortable environment

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Michael Tea made an unannounced visit to conduct a complaint investigation. LPA Tea was greeted and granted entry into the facility by DSP staff and explained the reason for the visit. LPA Tea spoke to Administrator (AD) Rafael Torres over the phone and explained the reason for the visit.

The department received a complaint on July 29, 2025 and LPA Tea conducted the initial 10 day visit a few days later on August 1, 2025

It was alleged that the facility did not safeguard client’s cash resources. During the investigation LPA interviewed clients and facility staff, checked, and reviewed client files. The investigation determined the following: LPA spoke to AD Torres and explained that resident’s Personal & Incidental (P&I) Funds are

(Complaint Investigation continued on LIC-9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 6

Control Number 22-AS-20250729112431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ANGELS HOME	FACILITY NUMBER: 306002275
	VISIT DATE: 08/01/2025

NARRATIVE

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safely secured away, locked up. For accountability they have a ledger, which all staff interviewed explained they keep track of all transactions when a client request money from the funds. Both staff and the client sign the ledger for each transaction. LPA did observe the facility’s P&I funds secured in a locked cabinet where the medication is stored. LPA reviewed the and audit the ledger and the balances match with cash on hand. LPA notice that transactions both had the client and a staff’s signature. One client interviewed said they independently handle their own money. Another client believes that the facility stores their money safely and no one steals it. Client 1 (C1) on the other hand does not feel their money is being safeguarded by the facility and believes one the staff is taking their money. The client sense it from their “gut feeling.” And accuses the staff spending the money at McDonalds and purchasing travel suitcases on a facility outing. Facility staff explained that purchases were made with their own personal money. The staff stated sometimes C1 runs out of money and they pay and buy things for C1 without asking the administrator for reimbursement. Staff provided proof of purchases on their banking application.

It was alleged that facility staff punished client. The investigation determined the following: LPA spoke to all the clients at the facility; two out of three clients confirm that no one has ever punished them. They are respected and treated well here at the facility. One client stated that if they were punished or mistreated, they would tell their pastor who the client has a close relationship with. C1 on the other hand felt like they were being punished and not given preferential treatment like their other housemates. All staff strongly disagree with the allegation. One staff said they were train to be patient with the clients and that they have every right to do whatever they like.

It was alleged that facility did not allow client access to their cash resources. The investigation determined the following: Based on interviews with the clients, one client is independent, they handle their own money, but did notice that other clients did have access to their money when they requested. Another client did state that they do get their money whenever they request it. C1 stated the facility does not give them their money when they ask for it. They say when they go bowling, they are never given their money. They stated they must use their own personal money. LPA asked C1 about their personal money. It was money C1 keep to themselves, on hand from the sales of the bracelets they made and sold, a little side business C1 had. All three staff interviewed stated clients can have access to their P&I funds at any time. AD Torres stated that C1 would call and ask if they could get their money and, of course, the staff at the facility would give them their money. One staff said that C1 usually spends their P&I money quickly and runs out at the end of the month. AD

(Complaint Investigation continued on LIC-9099C)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 6

Control Number 22-AS-20250729112431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ANGELS HOME	FACILITY NUMBER: 306002275
	VISIT DATE: 08/01/2025

NARRATIVE

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Torres has given his own money out of his pocket for C1 to spend, and another staff stated they also purchase things for C1 when they go out.

It was alleged that facility staff did not accord client dignity. The investigation determined the following: Two out of three clients interviewed said they were treated well by the facility. Most of the clients like AD Torres and how he treats them. C1 stated that they do, and they do not at time treat them with dignity. At an outing in McDonalds, C1 stated that a staff called them a “retard” under their breath. The staff said they have never ever called the resident anything at all and are patient with C1. C1 yelled and screamed at them at the doctor’s office while taking C1 to their appointments. Also, another client who was at the outing does not recall the staff calling C1 “retard” or being mean to C1. All staff interviewed said they give as much respect and dignity to the clients. Another staff explained they treat their clients well and accommodate them with whatever they need. If the clients want something to eat like fried chicken, they make friend chicken, if they want a sandwich they will fix the clients a sandwich.

It was alleged that facility did not provide a safe, comfortable environment. The investigation determined the following: LPA spoke to residents, two out of three clients interviewed agreed that the facility is a safe and comfortable environment. They love their home. One client said the house is very clean. C1 said they felt safe, but they did not feel comfortable. C1 does not get to sleep in and some of the clients wake them up and knock on the door. In C1’s Regional Center of Orange County Quarter 3 Review, it does state in the report that C1 received 24 hours a day of love, support, guidance, encouragement, comfort and care, while exhibiting the highest level of independence. In the report it shows the facility makes efforts to provide clients with a comfortable environment, focusing on the client’s desires. AD Torres is stated that he is going to convert the vacant room into office for C1, that is next to their bedroom. In the report it says that C1 is extremely excited and is making plans on how to decorate it. C1 explained the office would help them with their little side business of looming and bracelet making.

Therefore, based on LPA Tea's observations and interviews conducted and records reviewed the allegations that facility did not safeguard client’s cash resources, facility staff punished client, facility did not allow client access to their cash resources, facility did not accord client dignity, facility did not provide a safe, comfortable environment has been determined to be unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

(Complaint Investigation continued on LIC-9099C)

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 6

Control Number 22-AS-20250729112431

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: ANGELS HOME	FACILITY NUMBER: 306002275
	VISIT DATE: 08/01/2025

NARRATIVE
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32	No deficiencies cited at this time and an exit interview with the facility. A copy of the report and confidential names list were provided to the facility.

SUPERVISORS NAME: Alisa Ortiz
LICENSING EVALUATOR NAME: Michael Tea
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

LIC9099 (FAS) - (06/04)

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