306002874-5-16-2025-22-AS-APAO-DJ5LTL-20250630090232

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306002874
Report Date: 05/16/2025
Date Signed: 05/16/2025 11:25:33 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/07/2025 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250507112853

FACILITY NAME:	WESTWOOD FAMILY HOME		FACILITY NUMBER:	306002874
ADMINISTRATOR:	MANSUETO T. CONANAN, JR.		FACILITY TYPE:	735
ADDRESS:	910 N. WESTWOOD AVENUE		TELEPHONE:	(714) 973-0755
CITY:	SANTA ANA	STATE: CA	ZIP CODE:	92703
CAPACITY:	6	CENSUS: 4	DATE:	05/16/2025
		UNANNOUNCED	TIME BEGAN:	08:12 AM
MET WITH:	Jesus Koh-Caregiver Mansueto Conanan Jr. -Administrator		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Facility did not provide comfortable sleep accommodations for client
Facility staff was not available on-call

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegations and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Caregiver Jesus Koh. LPA explained the reason for the visit. Administrator (AD) Mansueto Conanan Jr. arrived during the visit.

This agency has investigated the complaint alleging that facility did not provide comfortable sleep accommodations for client. Regarding the allegation, the following was revealed: During the course of the interviews with individuals three of six individuals interviewed confirmed the allegations. During the initial visit on May 16, 2025, LPA toured Client's 1 (C1's) bedroom and observed a bed in good repair, a clean mattress and pillow, blankets, bedspreads, top bed sheets, bottom bed sheets and pillow cases. During the course of the interviews with staff, Staff 1 (S1) reported that staff are always awake when C1 arrives from work at approximately 10:00 p.m. Per S1 the maximum time C1 had to wait outside was one minute.
CONTINUED ON LIC9099

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250507112853

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: WESTWOOD FAMILY HOME	FACILITY NUMBER: 306002874
	VISIT DATE: 05/16/2025

NARRATIVE

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S2 reported that staff are still awake when C1 arrives from work late. S2 stated that C1 sleeps at the facility everyday.

Regarding the allegation that facility staff was not available on-call, the following was revealed: During the course of the interviews with clients, C1 reported that staff were not available when he calls. During the initial visit LPA reviewed select telephone calls received by S1 dated April 01, 2025, to May 15, 2025. The calls received by S1 were from C1. Per telephone recent calls the calls from C1 were answer and/or S1 returned the call. During the course of the interviews with staff, S1 reported that when C1 called that he would answer the calls and open the front door right away. S2 reported that S1 always answers the calls from C1. During the interviews AD stated that C1 has not complained to him and reported that C1 also has his main number in case of an emergency. AD stated that he never received a call from C1.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with facility representative, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/16/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/16/2025

LIC9099 (FAS) - (06/04)

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