306002915-10-13-2025-22-AS-APAO-DMPVJT-20251022162917

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306002915
Report Date: 10/13/2025
Date Signed: 10/13/2025 11:37:44 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/31/2024 and conducted by Evaluator Celine Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20241031153522

FACILITY NAME:	BROOKDALE ANAHEIM		FACILITY NUMBER:	306002915
ADMINISTRATOR:	TROY BYINGTON		FACILITY TYPE:	740
ADDRESS:	200 N DALE ST		TELEPHONE:	(714) 761-5771
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	140	CENSUS: 108	DATE:	10/13/2025
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Troy Byington - Executive Director Nicole Reyes - Business Office Manager		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Food served to residents is not of good quality
Staff do not treat resident with respect

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced continuation visit to the facility and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted by Executive Director (ED) Troy Byington and Business Office Manager (BOM) Nicole Reyes.

It was alleged that food served to residents is not of good quality. 7 out of 7 resident interviews did not corroborate with the allegation by stating that the meals being served are "good" and expressed satisfaction with the food quality and with the service of the kitchen staff. 1 out of 1 staff interview also did not corroborate with the allegation. Per record review, in 2024, there were two kitchen staff members (S1, S2) who were responsible for dining room duties, however S1 and S2 were terminated due to being observed not cooking meals thoroughly, not following recipes, serving meals late or cold, not engaging with residents, calling off, not cleaning kitchen regularly, not ensuring there was enough food for residents, failure to prepare food timely, and walking off the job.

Continued on LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20241031153522

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BROOKDALE ANAHEIM	FACILITY NUMBER: 306002915
	VISIT DATE: 10/13/2025

NARRATIVE

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During the tour of the facility, LPA observed kitchen staff engaging with residents, cooking meals from scratch, and observed that facility had an adequate supply of 2-day perishable and 7-day non-perishable food items. Per facility menu, facility offers breakfast (7:30AM-9:00AM), lunch (11:30AM-12:30PM), dinner and dessert (4:30PM-6:00PM), of which included fruits, vegetables, proteins, and carbs. It was also observed that tray service for meals to be served are provided to residents if and when needed.

It was alleged that staff do not treat residents with respect. 7 out of 7 resident interviews did not corroborate with the allegation by stating that staff are “nice” “kind” and “a really good help”. Per record review, LPA observed that staff members complete training on care and supervision of residents, and resident rights. During the tour of the facility, LPA observed staff members on the floor, engaging with residents in discussions and activities.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation that occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with BOM Reyes.

A copy of this report was provided and explained.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 10/13/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/13/2025

LIC9099 (FAS) - (06/04)

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