306002915-11-6-2025-22-AS-APAO-DNDTGZ-20251113134358

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306002915
Report Date: 11/06/2025
Date Signed: 11/06/2025 12:41:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/02/2021 and conducted by Evaluator Celine Rodriguez

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20210602084713

FACILITY NAME:	BROOKDALE ANAHEIM		FACILITY NUMBER:	306002915
ADMINISTRATOR:	TROY BYINGTON		FACILITY TYPE:	740
ADDRESS:	200 N DALE ST		TELEPHONE:	(714) 761-5771
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92801
CAPACITY:	140	CENSUS: 108	DATE:	11/06/2025
		UNANNOUNCED	TIME BEGAN:	07:00 AM
MET WITH:	Executive Director - Troy Byington		TIME COMPLETED:	11:45 AM

ALLEGATION(S):

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Resident's door is being locked resulting in resident services not being provided in a timely manner.
Resident not being able to have adequate visitation.
Resident not being fed in a timely manner.
Resident's goods are being mishandled.
Staff are handling resident in a rough manner when provided services.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Celine Rodriguez conducted an unannounced continuation visit to the facility and to deliver the findings. LPA Rodriguez explained the purpose of today's visit, was greeted, by Executive Director (ED) Troy Byington.

It was alleged that resident’s door is being locked resulting in resident services not being provided in a timely manner. 8 out of 8 resident interviews did not corroborate with the allegation by stating resident doors are locked per the discretion of the resident themselves, and also stated that that their rooms are locked due to personal preference, however were aware that staff have keys to access each room in case of an emergency. 2 out of 2 staff interviews did not corroborate with the allegation by also confirming that some residents have their rooms locked due to preference, and others have it unlocked, of which is also due to personal preferences, however, staff have keys to each resident rooms for emergency purposes.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20210602084713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BROOKDALE ANAHEIM	FACILITY NUMBER: 306002915
	VISIT DATE: 11/06/2025

NARRATIVE

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Per observations, LPA observed that some resident rooms were locked and unlocked and verified by residents that it was per personal preference. Resident interviews also verified that despite having locked doors, it did not result in services not being provided timely. LPA was unable to obtain copies of records relevant to the allegation due to LPA Rodriguez making multiple attempts to contact reporting party, to gather additional information, however calls were not returned, therefore, further information was not provided.

It was alleged that resident is not being able to have adequate visitation. 8 out of 8 resident interviews did not corroborate with the allegation by verifying that visitation is allowed at the facility and reported no issues. 2 out of 2 staff interviews did not corroborate with the allegation. 1 staff interview revealed that the only instance where visitation was stopped, was during COVID times to ensure that the universal protocols were being adhered to, however residents were provided an option for video calls. LPA was unable to obtain copies of records relevant to the allegation due to LPA Rodriguez making multiple attempts to contact reporting party, to gather additional information, however calls were not returned, therefore, further information was not provided.

It was alleged that resident is not being fed in a timely manner. 8 out of 8 resident interviews did not corroborate with the allegation by stating that they have to wait for their food “for a few minutes”. 2 out of 2 staff interviews did not corroborate with the allegation. During this visit, LPA observed staff serving breakfast and observed that meals were served to residents within a period of 5-14 minutes and observed that no residents were waiting for an extended period of time and verified that all residents received their meals. LPA was unable to obtain copies of records relevant to the allegation due to LPA Rodriguez making multiple attempts to contact reporting party, to gather additional information, however calls were not returned, therefore, further information was not provided.

It was alleged that resident’s goods are being mishandled. 8 out of 8 resident interviews did not corroborate with the allegation by stating that there were no concerns regarding their goods/belongings being mishandled. 2 out of 2 staff interviews did not corroborate with the allegation by stating that residents are responsible for their own belongings. LPA was unable to obtain copies of records relevant to the allegation due to LPA Rodriguez making multiple attempts to contact reporting party, to gather additional information, however calls were not returned, therefore, further information was not provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20210602084713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BROOKDALE ANAHEIM	FACILITY NUMBER: 306002915
	VISIT DATE: 11/06/2025

NARRATIVE

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It was alleged that staff are handling resident in a rough manner when provided services. 8 out of 8 resident interviews did not corroborate with the allegation by stating that staff were “great” “kind” “welcoming” “knowledgeable” “professional” and “well-trained”. 8 out of 8 resident interviews also denied of experiencing or witnessing staff handle residents in a rough manner. 2 out of 2 staff interviews did not corroborate with the allegation. Per documentation review, staff complete trainings such as: resident personal rights, care and supervision, abuse trainings, and mandated reporting trainings – of which staff are unable to begin working on the floor with residents if not completed prior.

Based on LPA’s interviews which were conducted, review of documents obtained, and observations, LPA is unable to ascertain if the allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with ED Byington. A copy of this report was explained and provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Celine Rodriguez
LICENSING EVALUATOR SIGNATURE:	DATE: 11/06/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/06/2025

LIC9099 (FAS) - (06/04)

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