306003639-5-21-2026-22-AS-LMOA-DV3PVW-20260615113948

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003639
Report Date: 05/21/2026
Date Signed: 05/21/2026 03:59:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/19/2026 and conducted by Evaluator Jessica Cho

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260519150602

FACILITY NAME:	BROOKDALE BREA		FACILITY NUMBER:	306003639
ADMINISTRATOR:	LOGAN HARRISON		FACILITY TYPE:	740
ADDRESS:	285 W CENTRAL AVE		TELEPHONE:	(714) 671-7898
CITY:	BREA	STATE: CA	ZIP CODE:	92821
CAPACITY:	110	CENSUS: 68	DATE:	05/21/2026
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	Lisabelle Paranda- Business Office Manager Monica De Luna- Health & Wellness Coordinator		TIME COMPLETED:	04:20 PM

ALLEGATION(S):

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Facility did not meet the food service requirements causing residents to feel ill.

INVESTIGATION FINDINGS:

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On May 21, 2026, Licensing Program Analyst (LPA) Jessica Cho made an unannounced visit for the purpose of initiating the complaint investigation into the above allegation. LPA met with Business Office Manager Lisabelle Paranda and Health & Wellness Coordinator Monica De Luna and explained the reason for the visit. During the course of the investigation, LPA toured the kitchen and observed one meal service and interviewed eight residents and five staff. Copies of records were also obtained for review: Resident Roster, Personnel Report, Staff Contact Information, Face Sheets, Progress Notes, Physician's Reports, Incident Reports, Employee Timecards, Weekly Menu, written correspondence, and Infection Control Plan.

The investigation revealed the following: Regarding the allegation, Facility did not meet the food service requirements causing residents to feel ill, it is alleged that residents experienced symptoms of foodborne illness such as diarrhea and vomiting caused by the food. During the visit, LPA observed a meal service approximately 12:23pm.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260519150602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: BROOKDALE BREA	FACILITY NUMBER: 306003639
	VISIT DATE: 05/21/2026

NARRATIVE

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According to the posted food menu and observations, residents were served mixed green salad, country fried steak or shrimp scampi as the main entree, option of roasted brussel sprouts, corn o'brien, white rice, or au gratin potatoes as the accompaniments, and a choice of dessert (pistachio ice cream, fresh diced pears/apples, or reduced sugar frosted lemon cake). LPA toured the kitchen and storage rooms accompanied by Executive Chef Andres Alvarez. LPA observed the kitchen to be well maintained, clean, sanitary, and in good repair. Kitchen staff were observed following procedures which protect the safety, nutritional values in food storage, preparation, and service. LPA observed all kitchen staff engaged in food preparation or serving, washed their hands and complied with sanitation practices. LPA also observed housekeeping staff cleaning each units and common areas during the visit. An ample supply of Personal Protective Equipment (PPE) was observed in the medication room on the second floor.

Based on the interviews, five out of five staff confirmed many residents and staff experienced symptoms of contagious illness and remained at home. Four out of five staff denied that the illness was caused by the food while one staff contributed their symptoms after having several meals prepared by the facility. Eight of eight residents confirmed experiencing flu symptoms such as diarrhea, vomiting, nausea, and/or dizziness. However, seven of the eight residents denied being related to food but a "germ" or a "virus." Based on the review of the incident reports submitted to the Department, a total of 30 residents were affected from April 28, 2026 to May 7, 2026. Facility reported the GI outbreak to the California Department of Health (CDPH) via email starting April 29, 2026 once facility determined that the second case was not an isolated incident. Based on the interviews with five staff and eight residents, all confirmed that facility followed infection control practices such as hand hygiene, cleaning and disinfection, wore PPE (gloves, masks, and gowns). The investigation revealed that the facility complied with infection control practices, ensured a clean and safe care environment, and reported the incidents to the Department and CDPH timely. There was insufficient corroborating evidence to prove that illness was caused by the food.

Therefore, based on the observations made, interviews which were conducted, and the records that were reviewed, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the following allegation: Facility did not meet the food service requirements causing residents to feel ill is deemed UNSUBSTANTIATED.

An exit interview was conducted with Business Office Manager Lisabelle Paranda and Health & Wellness Coordinator Monica De Luna, and a copy of this report was provided at exit.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jessica Cho
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026

LIC9099 (FAS) - (06/04)

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