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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 11/03/2023
Date Signed: 11/03/2023 04:06:04 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/01/2023 and conducted by Evaluator Joseph Alejandre
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20231101150923
FACILITY NAME:QUALITY CARE PLUSFACILITY NUMBER:
306003744
ADMINISTRATOR:MARJAN ARASTOOFACILITY TYPE:
735
ADDRESS:1652 W. BROADWAYTELEPHONE:
(714) 635-6561
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:80CENSUS: 60DATE:
11/03/2023
UNANNOUNCEDTIME BEGAN:
01:50 PM
MET WITH:Marjan ArastooTIME COMPLETED:
04:21 PM
ALLEGATION(S):
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Facility failed to ensure a safe environment
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to begin the investigation into the allegation listed above. LPA met with Administrator Marjan Arastoo and explained the reason for the visit. The investigation into the allegation revealed the following. On August 5, 2023 around 2:30 am. Client 1 (C1) and Client 2 (C2) had an altercation. Staff 1 reported that 2 people had attempted to enter the facility and Staff 1 asked them to leave. At this time C1 came downstairs to go to the outside patio. C2 was already outside in the patio. Staff 1 reported that C1 and C2 had started shouting at each other but didn't know why. Staff 1 reported that they asked both clients to stop shouting and to separate. Staff 1 reported they tried to redirect both clients but C1 and C2 ignored them. C1 and C2 began pushing and grabbing each other. Staff 1 told the clients to stop and called the police. C1 and C2 stopped fighting and the police arrived. The police talked to C1 and C2 and advised them to stay away from each other and took no action. C1 and C2 verified this information. C1 reported that C2 started the altercation. C2 reported that C1 started the altercation. It is unclear what started the altercation between C1 and C2. Staff 1 attempted to redirect both clients and both clients stopped fighting once the police were called. Neither client was injured.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 22-AS-20231101150923
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 11/03/2023
NARRATIVE
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Based on the evidence gathered the allegation is deemed Unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.
SUPERVISORS NAME: Luz Adams
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:

DATE: 11/03/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/03/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2