306003744-8-28-2024-22-AS-SSAS-D8MW38-20240830165532

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 08/28/2024
Date Signed: 08/28/2024 03:35:12 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/19/2024 and conducted by Evaluator Kevin Saborit-Guasch

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240819145322

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 67	DATE:	08/28/2024
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Marjan Arastoo, Administrator		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Staff are not providing a comfortable temperature for residents

INVESTIGATION FINDINGS:

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On this day, Licensing Program Analyst (LPA) Kevin Saborit-Guasch made an unannounced visit to the facility for the purpose of conducting the initial investigation into the allegation listed above. LPA was greeted and granted entry by facility administrator Marjan Arastoo after explaining the purpose of the visit and listing the allegation.

LPA accompanied by administrator visited a sample of 9 out of total of 40 units present in the facility and measured temperatures there as well as in the facility's dining hall, television room and hallways. Six client interviews were also conducted during the visit in addition to three staff interviews. Administrator and staff additionally demonstrated the operation of the facility's five air-conditioning units during the physical plant walk-through.

CONTINUED ON FORM LIC9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:	DATE: 08/28/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240819145322

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 08/28/2024

NARRATIVE

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CONTINUED FROM FORM LIC9099

Regarding the allegation that Staff are not providing a comfortable temperature for residents, the following has been concluded: Based on the client interviews conducted during the visit, it was determined that the facility's air conditioning system was operational, although not continually so throughout the day. Some clients reported some mild discomfort on such occasions however only one client out of six clients interviewed mentioned a temperature above 85F being reached. All sixteen temperature measurements conducted by LPA during the tour of the physical plant were confirmed to be within acceptable range in reference to section 80088 on Furniture, Fixtures, Equipment, and Supplies of the California Code of Regulations. The temperatures measured ranged from 78F to 82F depending on the location in the building. The tour was conducted during the afternoon as the temperatures reached their maximum for the day of the visit. Staff interviewed confirmed that the access key to the five thermostat units was continuously accessible and that they regularly turned the climate control on upon client request.

Based on observation and interviews conducted, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted and a copy of this report was provided to a facility representative.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Kevin Saborit-Guasch
LICENSING EVALUATOR SIGNATURE:	DATE: 08/28/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/28/2024

LIC9099 (FAS) - (06/04)

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