306003744-5-21-2025-22-AS-MSEY-DGVMFR-20250521093447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 05/20/2025
Date Signed: 05/21/2025 07:28:53 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/25/2023 and conducted by Evaluator Donna Gurriere

COMPLAINT CONTROL NUMBER: 22-AS-20230725150801

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 72	DATE:	05/20/2025
		UNANNOUNCED	TIME BEGAN:	10:00 AM
MET WITH:	MARJAN ARASTOO		TIME COMPLETED:	10:30 AM

ALLEGATION(S):

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Staff sexually harassed client.
Staff grabbed client's arms and legs causing client to bruise.
Client left in soiled diaper after shower.

INVESTIGATION FINDINGS:

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On 05/20/25, Donna Gurriere, Licensing Program Analyst (LPA) contacted the licensee/ administrator via telephone to deliver final findings regarding a complaint that was received 07/25/23. LPA Gurriere spoke with Marjan Arastoo, Administrator and explained the purpose of the call.

Staff sexually harassed client.

During the interview process, the administrator, a staff person and two clients were interviewed. In addition, documents were reviewed and obtained to include the Physicians Report, Incident Reports, Appraisal, Personnel Summary and employee and resident rosters.

continued

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Donna Gurriere
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20230725150801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/20/2025

NARRATIVE

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During the investigation of a complaint received on 07/25/23 it was reported that a client (Client 1) was sexually harassed. The client was interviewed and was inconsistent with dates and times. The client was unable to recall when the events took place. The staff person involved (accused) denied having any inappropriate behavior with Client 1. The client’s roommate was interviewed; however, she was unable to maintain any length of conversation without retracting her statement and leaving the room.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Staff grabbed client's arms and legs causing client to bruise.

During the interview process, the administrator, a staff person and two clients were interviewed. In addition, documents were reviewed and obtained to include the Physicians Report, Incident Reports, Appraisal, Personnel Summary and employee and resident rosters.

During the investigation of a complaint received on 07/25/23 it was reported that a staff person grabbed a client’s (Client 1) arms and legs which caused bruising. Client 1 stated that she thought that the staff person grabbed her, and she became bruised. The client could not remember when the last time was that the staff person grabbed her. The client reported some physical abuse and then retracted and changed her statement. The client could not show any bruising to corroborate or provide evidence to show that bruising was caused by a staff person.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Donna Gurriere
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 22-AS-20230725150801

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/20/2025

NARRATIVE

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Client left in soiled diaper after shower.

During the interview process, the administrator and a staff person were interviewed. The client (Client 1), her roommate and another staff person were not available for an interview. In addition, documents were reviewed and obtained to include the Physicians Report, Incident Reports, Appraisal, Personnel Summary and employee and resident rosters.

During the investigation of a complaint received on 07/25/23 it was reported that a staff person went into the bathroom with a client (Client 1) and when they came out of the bathroom, the client was still clothed and wearing a soiled diaper. Client 1 was not interviewed, as she has since moved from the facility. The staff person was not interviewed, as he is no longer working at the facility and Client 1’s roommate was not available to talk or corroborate the allegation.

Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the above findings are Unsubstantiated.

Licensee or administrator was advised a copy of this report will be sent via certified mail. Two copies of the report will be sent. Licensee or administrator is to sign and return a copy to the Orange County Regional Office.

SUPERVISORS NAME: Lauren Crocker
LICENSING EVALUATOR NAME: Donna Gurriere
LICENSING EVALUATOR SIGNATURE:	DATE: 05/20/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/20/2025

LIC9099 (FAS) - (06/04)

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