306003744-5-21-2025-22-AS-APAO-DHWTAL-20250623143343

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 05/21/2025
Date Signed: 05/21/2025 03:33:40 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2023 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230801085253

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 50	DATE:	05/21/2025
		UNANNOUNCED	TIME BEGAN:	08:00 AM
MET WITH:	Marjan Arasto		TIME COMPLETED:	11:00 AM

ALLEGATION(S):

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Staff do not assist client with incontinence needs
Staff leave client in soiled clothing

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Marjan Arasto and explained the reason for the visit. The investigation into the allegation, staff did not assist client with incontinence needs revealed the following. Client 1 (C1) moved into the facility on January 2, 2023. At the time of move C1 was not identified as having any incontinence issues and is ambulatory with the use of a walker. It was reported that staff did not assist C1 with toileting when requested by C1. 3 out of 3 staff interviewed denied this report. 3 out of 3 staff reported that they check on C1 every 2 or 3 hours to see if they need assistance. C1 reported that staff helps them after they request it. The room mate of C1, Client 2 (C2) reported that they usually aren't around when C1 requests help but they have seen staff regularly check on C1. No specific details were provided regarding when C1 was not assisted. Based on the evidence gathered the allegation is deemed unsubstantiated, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230801085253

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/21/2025

NARRATIVE

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The investigation into the allegation, staff leave client in soiled clothing, revealed the following. It was reported the C1 was left in soiled clothing for hours and C1 was walked around the facility with wet soiled clothing. C1 reported they don't remember being left in soiled clothing or walking around in wet soiled clothes. C1 reported that they can walk with their walker but always need assistance with getting dressed because of shoulder issues and staff always help when they ask for help. C2 reported they have never witnessed C1 in soiled clothing. 3 out of 3 staff interviewed reported they have never left C1 in soiled clothing and that C1 hasn't walked around the facility in soiled wet clothes. 3 out of 3 staff interviewed reported they have never witnessed C1 walking around in wet soiled clothes.

Based on the evidence gathered the allegation is deemed unsubstantiated, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025

LIC9099 (FAS) - (06/04)

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