306003744-5-21-2025-22-AS-SSAS-DK4W4J-20250731165737

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 05/21/2025
Date Signed: 05/21/2025 02:42:17 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/27/2023 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230727155848

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 50	DATE:	05/21/2025
		UNANNOUNCED	TIME BEGAN:	11:01 AM
MET WITH:	Marjan Arastoo		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

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Facility staff did not safeguard resident's personal belongings.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegation listed above. LPA met with Administrator Marjan Arasto and explained the reason for the visit. It was reported that facility staff did not safeguard resident's personal belongings on or around June 25, 2023. On July 5, 2023 between the hours of 12:30 am and 7:00 am. someone broke the outside window of Client 1's (C1) room and entered the room. The perpetrator ransacked the room and left the facility. Staff called the police. Staff 1 reported that the TV in the room was broken along with the dresser and clothes were thrown about the room. At the time of the break in C1 was at the hospital. At the time C1 did not have a room mate so the room was empty at the time of break in. Police arrested the perpetrator. C1 returned to the facility September 1, 2023. After the incident the window was replaced and the room cleaned. C1's belongings were secured in an empty room because the flooring was replaced after the incident. C1 reported after their return that their TV was broken and some of their clothes were missing. The Administrator reported they replaced C1's TV with a new one, C1 verified this report. C1 reported they did not want their items inventoried at the time of move, the Administrator verified this report.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230727155848

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/21/2025

NARRATIVE

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The Administrator reported that C1 was given $200.00 to purchase new clothes. C1 verified this report. Staff interviewed reported that after the incident and the room was cleaned C1's personal belongings were put in boxes and taken to an empty room which was kept locked. Staff reported that the furniture and TV were moved to the empty room because the room had been scheduled to have a new floor installed. Staff and the Administrator reported that after the incident all of C1's belongings were kept secured and none of the staff or residents took any of C1's belongings. Witnesses interviewed had no knowledge of C1's belongings being taken without permission.

Based on the evidence gathered the allegation is deemed unsubstantiated, Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 05/21/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2025

LIC9099 (FAS) - (06/04)

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