306003744-5-30-2025-22-AS-APAO-DJ557J-20250629194224

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 05/30/2025
Date Signed: 05/30/2025 03:19:47 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/18/2022 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20220518103010

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 72	DATE:	05/30/2025
		UNANNOUNCED	TIME BEGAN:	08:17 AM
MET WITH:	Marjan Arastoo-Administrator		TIME COMPLETED:	11:59 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Licensee does not ensure a safe and healthful environment for residents in care
Resident is allowed to smoke illicit drugs in the facility
Resident is allowed to smoke cigarettes in the facility
Staff keep resident's bathroom locked
Facility plumbing is in disrepair

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on May 18, 2022. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that Licensee does not ensure a safe and healthful environment for residents in care. Regarding the allegation the following was revealed: During the course of the investigation LPA reviewed documents including the Quality Care Plus House Rules for Residents. Per House Rules under Smoking cigarette it states designated smoking area front patio, and office patio, only...smoking is not allowed in bedrooms/baths, or beyond office patio. During the course of the interviews with Clients, Client 2 (C2) reported that this is one of the best board and care and stated that she feels safe here. C3 stated that the current clients do not cause much trouble and reported that the environment is safe.
During the course of the interviews AD stated that they do the best to ensure a safe and healthful environment for the clients.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20220518103010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/30/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Regarding the allegation that Resident is allowed to smoke illicit drugs in the facility, the following was revealed: During the course of the investigation LPA reviewed documents including the Quality Care Plus House Rules for Residents. Per House Rules under Illegal activities it states no illegal activity of any kind allowed on or around premises...this includes using or selling alcohol or illicit drugs, theft, violence of any kind or the threat of violence. During the course of the interviews with clients, C2 reported that some clients like to smoke a lot and stated that some clients like to smoke in their bedrooms. Per C5 she has not seen clients smoke illicit drugs.

Regarding the allegation that Resident is allowed to smoke cigarettes in the facility, the following was revealed: During the subsequent visits on May 16, 2025, and May 30, 2025, LPA observed that there are two smoking designated areas on the side of the building leading to the parking lot. During the two subsequent visits LPA observed that the clients were smoking in the designated smoking areas. During the course of the interviews with clients, C2 reported that some clients like to smoke a lot. Per C5 she has seen clients smoke by the front and side of the building. During the course of the interviews with staff, the AD reported that the clients are aware not to use drugs or smoke in the facility. AD reported that there is a designated smoking area on the side of the building.

Regarding the allegation that staff keep resident's bathroom locked, the following was revealed: During the subsequent visits on May 16, 2025, and May 30, 2025, LPA observed that six of six common bathrooms/showers were unlocked. During the course of the interviews with clients, C2 reported that sometimes the bathrooms will be locked and stated that staff will assist right away and open the bathroom. C3 stated that the bathrooms are always open and reported that if the bathrooms are locked, staff will open it right away. Per C5 the bathrooms are unlocked unless it is being used by someone.

Regarding the allegation that facility plumbing is in disrepair, the following was revealed: During the subsequent visits LPA tour the facility and observed the bathrooms to be working properly. LPA did not observe the plumbing to be in disrepair. During the course of the interviews with clients, C2 reported that there are no plumbing issues and stated that if there are plumbing issues it will get fix within a couple of days. C3 reported that some clients cause plumbing issues by putting trash or a lot of toilet paper on the toilet.
CONTINUED ON LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3

Control Number 22-AS-20220518103010

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/30/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Per C5 she has not had plumbing issues. During the course of the interviews AD reported that the facility plumbing is not in disrepair and stated that if necessary she will call a plumbing company to come out the same day.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3