306003744-5-30-2025-22-AS-APAO-DJ54KB-20250629191005

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 05/30/2025
Date Signed: 05/30/2025 03:23:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2022 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20220623085156

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 72	DATE:	05/30/2025
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Marjan Arastoo-Administrator		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Staff did not provide adequate food service
Staff are advise not to call CCL for reporting.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on June 23, 2022. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that staff did not provide adequate food service. Regarding the allegation the following was revealed: During the subsequent visit on May 30, 2025, LPA tour the kitchen and observed that the facility has a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulations. During the initial visit on June 30, 2022, LPA observed that the food in the refrigerator, freezer, and non-refrigerated produce buckets were fresh and clean, including fruits and vegetables. During the course of the interviews with Clients, Client 1 (C1) reported that the food is good, that there is a variety of food and stated that she gets three meals per day plus snacks. Per C2 the food is good and stated that it is better than where he used to live. During the course of the interviews with staff, CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20220623085156

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 05/30/2025

NARRATIVE

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Staff 1 (S1) reported that there are no issues with quality food and stated that the facility does not buy expired food or food that is close to being expired. During the investigation LPA reviewed documents including the Quality Care Plus Meal and Snack menu dated June, 29, 2022. Per Meal and Snack menu the clients are offered a different meal for breakfast, lunch and dinner throughout the week. Per Meal and Snack menu it states other vegetarian meal options include cheese quesadilla, bean burrito, egg sandwich or peanut butter sandwich.

Regarding the allegation that staff are advise not to call Community Care Licensing (CCL) for reporting, the following was revealed: During the course of the interviews with staff, S2 reported that she has not been told not to call CCL to report violations. Per S3 she has not been asked not to contact CCL. S3 stated that staff can call CCL for any complaint. Per S4 he has never been told not to contact CCL.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2025

LIC9099 (FAS) - (06/04)

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