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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 07/02/2025
Date Signed: 07/02/2025 04:03:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2024 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240603102049
FACILITY NAME:QUALITY CARE PLUSFACILITY NUMBER:
306003744
ADMINISTRATOR:MARJAN ARASTOOFACILITY TYPE:
735
ADDRESS:1652 W. BROADWAYTELEPHONE:
(714) 635-6561
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:80CENSUS: 73DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Marjan Arastoo-AdministratorTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Licensee does not ensure sufficient number of staff on site to meet the needs of clients in care
Facility staff do not provide adequate food service to residents
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on June 3, 2024. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that Licensee does not ensure sufficient number of staff on site to meet the needs of clients in care. Regarding the allegation the following was revealed: During the course of the investigation LPA reviewed documents including the Personnel Report (LIC500) dated April 2, 2025. Per Personnel Report on average there is one housekeeper, two cooks and one Medication Technician/caregiver for the morning shift from 7:00 am-4:00 pm, two caregivers and one supervisor for the afternoon shift from 3:30 pm-11:00 pm, and one caregiver and one supervisor for the night shift from 11:00 pm-7:00 am. During the course of the interviews with clients, Client 1 (C1) reported that the facility has enough staff to care for the clients.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 22-AS-20240603102049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 07/02/2025
NARRATIVE
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Per C1 staff are always helpful. C2 reported that there is enough staff to care for the clients and stated that most clients can do their Activities of Daily Living (ADLs) by themselves. C3 reported that staff are always available. During the interviews AD stated that the facility has enough staff to meet the client needs. AD reported that on average there are two housekeeping, one cook, and a Medication Technician on duty.

Regarding the allegation that facility staff do not provide adequate food service to residents, the following was revealed: During the subsequent visit on July 2, 2025, LPA tour the kitchen and observed that the facility had a 2-day supply of perishables and a 7-day supply of non-perishable food as required by regulation. During the investigation LPA reviewed documents including the Quality Care Plus Meal and Snack menu dated June 29, 2022. Per Meal and Snack menu the clients are offered a different meal for breakfast, lunch and dinner throughout the week. Per Meal and Snack menu it states other vegetarian meal options include cheese quesadilla, bean burrito, egg sandwich or peanut butter sandwich. During the course of the interviews with clients, C1 reported that staff provide adequate food service and stated that the food is good. Per C2 the food service is good, the food is healthy and reported that he can get seconds. C3 stated that staff provide adequate food service and reported that she is able to get a substitute item. During the interviews AD stated that the facility provides quality food service. AD reported that clients can substitute an item they do not like.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2024 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20240603102049

FACILITY NAME:QUALITY CARE PLUSFACILITY NUMBER:
306003744
ADMINISTRATOR:MARJAN ARASTOOFACILITY TYPE:
735
ADDRESS:1652 W. BROADWAYTELEPHONE:
(714) 635-6561
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:80CENSUS: DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
08:10 AM
MET WITH:Marjan Arastoo-AdministratorTIME COMPLETED:
09:00 AM
ALLEGATION(S):
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Licensee did not ensure facility has a working signal system
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegation received on June 3, 2024. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that Licensee did not ensure facility has a working signal system. Regarding the allegation the following was revealed: During the subsequent visit on June 26, 2025, LPA tour the facility and did not observe a signal system. During the course of the interviews with clients, C1 reported that she does not know if there is a signal system. Per C3 she is not aware if there is a signal system. During the course of the interviews AD reported that the facility does not have a signal system.

Based on observations and the interviews which were conducted, the preponderance of evidence standard has been met, therefore the following allegation:
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 22-AS-20240603102049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 07/02/2025
NARRATIVE
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 Licensee did not ensure facility has a working signal system is deemed SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 8 is being cited on the attached LIC 9099D.

An exit interview was conducted with AD Arastoo and a copy of this report along with the Appeal Rights were provided at the time of this visit.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 22-AS-20240603102049
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/02/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/03/2025
Section Cited
CCR
85088(f)(1)(A)(B)(C)
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Fixtures, Furniture, Equipment and Supplies (f)Facilities shall meet the following signal system requirements:(1)In all facilities with a licensed capacity of 16 or more clients, and all facilities having separate floors or separate buildings...there shall be a signal system
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Per Licensee a siganl system will be install. Licensee to email POC to LPA by POC due date.
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which has the ability to meet the following requirements:(A)Operation from each client's living unit.(B)Transmission of a visual and/or auditory signal to a central location, or production of an auditory signal at the client's living unit which is loud enough to summon staff.
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(C)Identification of the specific client's living unit from which the signal originates.This requirement was not met as evidence by :Based on observations and interviews the facility does not have a working signal system. This poses an immediately health, safety or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5