306003744-7-2-2025-22-AS-APAO-DJPA2Q-20250717235044

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 07/02/2025
Date Signed: 07/02/2025 03:19:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/08/2024 and conducted by Evaluator Alvaro Ramirez Jr.

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20240708163410

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 73	DATE:	07/02/2025
		UNANNOUNCED	TIME BEGAN:	09:01 AM
MET WITH:	Marjan Arastoo-Administrator		TIME COMPLETED:	10:01 AM

ALLEGATION(S):

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Staff does not ensure resident's grooming and hygiene needs are being met.
Staff does not ensure residents are provided clean linen.
Staff does not ensure residents are provided a clean mattress and pillows.
Staff does not ensure resident's room is free of trash.
Staff does not ensure resident's rooms are in good repair.
Staff does not ensure facility is free of wall leaks.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on the above allegations received on July 8, 2024. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This Department has investigated the complaint alleging that staff does not ensure resident's grooming and hygiene needs are being met. Regarding the allegation the following was revealed: During the course of the investigation LPA reviewed the Physician Reports (LIC602) for Client (1) through C4. Per Physician Reports dated June 12, 2024, C1, C2, and C4 are able to care for all personal needs. Per Physician Report dated unknown, C3 is able to care for all personal needs. During the course of the interviews with clients, C1 reported that she can shower daily. C2 stated that he is able to shower every day. Per C3 staff are always cleaning throughout the facility. During the course of the interviews with staff, Staff 1 (S1) reported that the facility provides soap and shampoo and stated that staff encourage the clients to shower.
CONTINUED ON LIC9099-C...

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 22-AS-20240708163410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 07/02/2025

NARRATIVE

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S2 reported that staff remind the clients to shower. S3 stated that staff ensure that the clients’ grooming and hygiene needs are being met.

Regarding the allegation that facility staff does not ensure residents are provided clean linen, the following was revealed: During the course of the interviews with clients, C1 reported that this is one of the best board and care and stated that she always has clean linen. C2 reported that he has clean linen. Per C3 she always has clean linen. During the course of the interviews with staff, S1 reported that sometimes clients refuse and do not let staff provide them with clean linen. Per S2 the clients are provided with clean linen. S3 stated that clients always get clean linen as needed.

Regarding the allegation that staff does not ensure residents are provided a clean mattress and pillows, the following was revealed: During the course of the interviews with clients, C1 reported that her mattress and pillows are clean. C2 stated that he has a clean mattress and reported that he is happy living here. Per C3 her mattress and pillows are clean. During the course of the interviews with staff, S1 reported that clients are provided with clean mattresses and clean pillows. Per S2 she has not seen dirty mattresses or dirty pillows. S3 stated that clients are provided with a clean mattress and pillow.

Regarding the allegation that staff does not ensure resident's room is free of trash, the following was revealed: During the course of the interviews with clients, C1 reported that her bedroom gets cleaned weekly and stated that her bedroom is free of trash. Per C2 there is no trash in his bedroom. C2 stated that his trash gets taken out daily. C3 stated that there is no trash in her bedroom and reported that her trash gets taken out daily. During the course of the interviews with staff, S1 reported that the bedrooms’ trash is taken out everyday and/or every other day depending on the client. Per S2 the trash gets taken out daily. S3 stated that the trash gets taken out daily and reported that some clients create a lot of trash.

Regarding the allegation that staff does not ensure resident's rooms are in good repair, the following was revealed: During the course of the interviews with clients, C1 reported that her bedroom is in good repair and stated that if something breaks that the maintenance guy will repair it. Per C2 his bedroom is in good repair and stated that he can not complaint about the facility. C3 stated that her bedroom is in good repair and reported that the maintenance person will fix the stuff that breaks.

CONTINUED ON LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20240708163410

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 07/02/2025

NARRATIVE

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During the course of the interviews with staff, S1 reported that the clients’ bedrooms are in good repair and stated that he does the minor repairs in a timely manner. Per S2 the bedrooms are not in disrepair. S3 stated that some clients destroy their bedrooms by kicking the door or punching the walls. S3 reported that if the facility is in disrepair that management will repair it.

Regarding the allegation that staff does not ensure facility is free of wall leaks, the following was revealed: During the initial visit on July 12, 2024, and subsequent visits on May 28, 2025, and June 26, 2025, LPA tour the facility and did not observe wall leaks. During the course of the interviews with clients, C1 reported that she has not seen leaks on the walls. Per C2 he has not seen wall leaks since living here. C3 stated that she has never seen wall leaks. During the course of the interviews with staff, S1 reported that if there is a leak that it will get fix as soon as possible. Per S2 she has not seen water leaks. S3 stated that she has not seen major leaks.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.

LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:	DATE: 07/02/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025

LIC9099 (FAS) - (06/04)

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