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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 07/02/2025
Date Signed: 07/02/2025 04:05:13 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/25/2025 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250625114001
FACILITY NAME:QUALITY CARE PLUSFACILITY NUMBER:
306003744
ADMINISTRATOR:MARJAN ARASTOOFACILITY TYPE:
735
ADDRESS:1652 W. BROADWAYTELEPHONE:
(714) 635-6561
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:80CENSUS: 73DATE:
07/02/2025
UNANNOUNCEDTIME BEGAN:
10:02 AM
MET WITH:Marjan Arastoo-AdministratorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff does not provide resident with blankets.
Staff is financially abusing resident while in care.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced initial 10-Day complaint visit to initiate the investigation into the above allegations and to deliver the findings of the investigation. LPA was greeted and granted entry into the facility and met with Administrator (AD) Marjan Arastoo. LPA explained the reason for the visit.

This agency has investigated the complaint alleging that staff does not provide resident with blankets. Regarding the allegation, the following was revealed: During the initial visit on July 2, 2025, LPA tour the bedroom for Client 1 (C1) and observed that C1 had a blanket. During the course of the interviews with clients, C1 reported that staff provided her with a blanket. C1 stated that the allegations are false. C2 reported that staff provide her with blankets. During the course of the interviews with staff, Staff 1 (S1) reported that the facility provides clients with a blanket. Per S1 they have extra blankets in the hallway drawers. S2 reported that C1 is provided with blankets.
CONTINUED ON LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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Control Number 22-AS-20250625114001
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 07/02/2025
NARRATIVE
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Regarding the allegation that facility staff is financially abusing resident while in care, the following was revealed: During the course of the investigation LPA reviewed documents including the Physician Report (LIC602A) dated January 24, 2022, for C1. Per Physician report C1 is able to manage own cash resources. During the course of the interviews with clients, C1 reported that she has her own bank account and stated that she has her own debit card. C1 stated that she has no issues with money. Per C2, the facility manages her money and stated that the facility is not financially abusing her. During the course of the interviews with staff, S1 reported that staff are not financially abusing the clients. Per S2, C1 is her own payee and stated that C1 misuses her money.

Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to conflicting information. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed UNSUBSTANTIATED.

For today’s visit, there were no citations issued per Title 22, Division 6 of the California Code of Regulations.


LPA conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility.
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/02/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/02/2025
LIC9099 (FAS) - (06/04)
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