306003744-8-18-2025-22-AS-APAO-DKX3KD-20250826181859

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 08/18/2025
Date Signed: 08/18/2025 12:58:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2025 and conducted by Evaluator Jenifer Tirre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250812142459

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS:	DATE:	08/18/2025
		UNANNOUNCED	TIME BEGAN:	07:10 AM
MET WITH:	Administrator, Marjan Arastoo		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

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Faciliity did not maintain a comfortable temperature for the residents.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jenifer Tirre conducted an unannounced initial inspection visit for complaint investigation into the above allegations. LPA Tirre explained the reason for the visit with Administrator Marjan Arastoo.
During the course of the investigation LPA toured facility, made observations, recorded temperatures and conducted interviews. During investigation LPA made notation of thermostat readings inside Facility hallways upon arrival. LPA noted that thermostat located in main hallway near entrance on first floor was 76 degrees F. and notated the thermostat located at end of hallway near laundry room on first floor was noted at 75 degrees F. LPA noted thermostat readings on second floor were noted at 75 degrees main hallway and 73 towards end of hallway.

During two hours into visit LPA manually measured temperature of hallways, rooms, and common areas such as dining room and TV room. Temperature measured 79.5 degrees F in main hallway, Temperature measured near laundry room was 78.8 degrees F on first floor. CONTINUED ON 9099C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250812142459

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 08/18/2025

NARRATIVE

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Room 108 was measured at 78.8 degrees, TV room measured at 78.9 degrees, and dining room measured at 78.5 degrees. On the second floor near room 202 measured 79.3 degrees, near room 210 measured 79.1 degrees and room 220 measured at 78.9 degrees.

Interviews conducted with three staff members stated that two of three staff stated that no residents have expressed concerns with building temperatures. One of three staff stated that a few residents have mentioned about warmth of facility and stated that air conditioning automatically kicks on when reaches a certain temperature outside and that fans are available to residents upon request.

Interviews with clients states that nine of nine clients claim that temperatures inside rooms are comfortable. Six of nine clients stated that if temperatures get warm, Air conditioning automatically turns on and rooms are cool. All Clients interviewed stated that Air conditioning works well in facility.

Regarding the allegation Facility did not maintain a comfortable temperature for the residents based on client and staff interviews Air conditioning is operational in facility. Based on thermostat readings and LPA temperature measurements, temperatures ranged between 73.0- 79.5 degrees Fahrenheit, which is within California code of regulations.

Based on interviews and observations conducted, the allegation is found to be Unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted with Administrator Arastoo and a copy of this report was provided to facility.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jenifer Tirre
LICENSING EVALUATOR SIGNATURE:	DATE: 08/18/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/18/2025

LIC9099 (FAS) - (06/04)

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