306003744-9-23-2025-22-AS-APAO-DM22L7-20250930172904

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 09/23/2025
Date Signed: 09/23/2025 03:02:48 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/27/2024 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20241227162348

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 74	DATE:	09/23/2025
		UNANNOUNCED	TIME BEGAN:	11:59 AM
MET WITH:	Marjan Arastoo		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Facility failed to ensure a safe environment for clients
Facility did not treat client with dignity and respect
Facility does not provide adequate care and supervision to meet the client's needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Marjan Arastoo and explained the reason for the visit.

The investigation into the allegation, facility failed to ensure a safe environment for clients, revealed the following. It was reported that Client 1 (C1) was hit in the knee and spit on by other clients. The Administrator reported that no incidents were reported where C1 was the victim of any type of abuse. 4 out of 4 staff interviewed reported that they were unaware of any type of abuse against C1. C1 reported that no one has hit them or spit on them. C1 stated that another client accidentally walked into them, but they did not hurt them. The names of the alleged assailants were not provided. 4 out of 4 clients interviewed reported they are unaware of anyone abusing C1 in any way.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20241227162348

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 09/23/2025

NARRATIVE

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Based on the evidence gathered, the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility did not treat client with dignity and respect, revealed the following. It was reported that Client 1 (C1) was yelled at and treated poorly by facility staff. The Administrator denied the allegation and reported that C1 has not reported any issues to them about anything. 4 out of 4 staff denied the allegation and reported they have not witnessed any type of abuse toward C1 by any staff members. 4 out of 4 witnesses interviewed reported they were unaware of any abuse toward any client by staff members. C1 reported that none of the staff members have mistreated or abused them in any way. No dates or times of were provided as to when C1 was allegedly mistreated. None of the evidence gathered supports the allegation, therefore the allegation is deemed, unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, facility does not provide adequate care and supervision to meet the client's needs, revealed the following. 4 out of 4 staff interviewed reported they assist all clients when requested and are constantly checking to see if clients needs assistance. 4 out of 4 clients interviewed reported they had no issues with getting assistance when requested. The Administrator reported that Client 1 (C1) has their needs met by facility staff. C1 reported they have no issues with staff and are not being neglected in any way. No specific details were provided as to when C1 was not being assisted. Based on the evidence gathered the allegation is deemed unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 09/23/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/23/2025

LIC9099 (FAS) - (06/04)

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