306003744-10-3-2025-22-AS-SSAS-DMWVRL-20251029164007

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 10/03/2025
Date Signed: 10/03/2025 09:59:31 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2025 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20250328144807

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 65	DATE:	10/03/2025
		UNANNOUNCED	TIME BEGAN:	08:34 AM
MET WITH:	Marjan Arastoo		TIME COMPLETED:	10:00 AM

ALLEGATION(S):

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Staff do not prevent resident from engaging in inappropriate behavior
Staff do not prevent residents from using illegal drugs
Staff do not prevent residents from selling illegal drugs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Marjan Arastoo and explained the reason for the visit.

The investigation into the allegation, staff do not prevent residents from selling illegal drugs revealed the following. It was reported that facility staff do not prevent clients from selling illegal drugs. It was reported that Client 1 (C1) and Client 2 (C2) sell illegal drugs at the facility. C1 denied the allegation. C2 denied the allegation. 4 clients interviewed reported they have never purchased illegal drugs at the facility and have never witnessed anyone purchasing illegal drugs at the facility. The Administrator reported that any illegal activity including the buying, selling and use of illegal drugs is not permitted and would result in the client receiving a 30-day eviction notice. The Administrator reported that there have not been any recent reports of clients buying or selling illegal drugs at the facility.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20250328144807

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 10/03/2025

NARRATIVE

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3 out of 3 staff interviewed reported they have never witnessed anyone at the facility buying or selling illegal drugs. No specific details as to the dates and times of the alleged selling of illegal drugs was provided. None of the evidence gathered corroborates the allegation. The Agency has investigated the above allegation. There is not a preponderance of evidence to prove the alleged violation occurred, therefore the allegation is deemed unsubstantiated. Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.
The investigation into the allegation, staff do not prevent residents from using illegal drugs revealed the following. It was reported that Client 2 (C2) uses illegal drugs at the facility. C2 denied the allegation. 5 out of 5 clients interviewed reported that they had heard about illegal drugs being used at the facility but have never actually witnessed anyone using illegal drugs at the facility. The Administrator reported that illegal activity including the buying, selling and use of illegal drugs is not permitted and would result in the client receiving a 30-day eviction notice. The Administrator reported that there has not been any recent reports of clients using illegal drugs at the facility. 3 out of 3 staff interviewed reported that they have never witnessed anyone using illegal drugs at the facility. None of the evidence gathered corroborates the allegation. The Agency has investigated the above allegation. There is not preponderance of evidence to prove the alleged violation occurred, therefore the allegation is deemed unsubstantiated. Although the above allegation mentioned may have happened, or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur.
The investigation into the allegation, staff do not prevent resident from engaging in inappropriate behavior revealed the following. It was reported that Client 3 (C3) attempted to set their mattress on fire. Photographic evidence shows C3’s mattress does have burn spot on it. C3 reported they did not burn the mattress and don’t know how it was burned. C3 denied smoking in the room. Client 4 (C4) shares a room with C3 and reported seeing the burn mark on the mattress but didn’t see how it was burned. C4 reported they have never actually seen C3 smoke in their room. 3 out of 3 clients reported that they never witnessed anyone smoking in any room and never seen anyone start a fire. 3 out of 3 staff interviewed reported that they have never witnessed anyone starting a fire at the facility. The Administrator reported that no one has reported any fires or a burned mattress. None of the evidence gathered supports the allegation, therefore the allegation is deemed unsubstantiated, although the alleged violation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. An exit interview was conducted, and a copy of the report was provided to the facility Administrator.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 10/03/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/03/2025

LIC9099 (FAS) - (06/04)

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