306003744-8-22-2025-22-AS-MSTC-DNT45K-20251126174803

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 08/22/2025
Date Signed: 08/22/2025 03:37:11 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/22/2023 and conducted by Evaluator Jerome Haley

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20230622121255

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 75	DATE:	08/22/2025
		UNANNOUNCED	TIME BEGAN:	10:45 AM
MET WITH:	Marjan Arastoo - Administrator		TIME COMPLETED:	03:45 PM

ALLEGATION(S):

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9

Client has assaulted other clients in the facility.
Facility client is selling drugs to other clients in the facility.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Jerome Haley made an unannounced visit to complete and close the investigation regarding the complaint allegations above. LPA was greeted by staff and explained the reason for the visit upon entry. During the subsequent visit, one more additional interview was completed, and one follow up interview was conducted.

Regarding the complaint allegation: Client has assaulted other clients in the facility.

During the investigation, 10 of 14 individuals were unable to corroborate or provide any supporting information on the complaint allegation listed above, including Client 3 (C3). The majority of the statements provided during interviews were contradictory. C3 provided information that supported the complaint allegation; however, most of the information provided by C3 was inconsistent with other information gathered during the investigation.
Continued on LIC9099

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20230622121255

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 08/22/2025

NARRATIVE

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LPA Haley received information C3 was shaken by C2. C3 confirmed they were shaken, but all the other information was inconsistent and totally different from what was reported, like who was present during the incident, and the date and time of the incident provided were completely different. C4 and C5 both denied seeing any abuse, but both clients said they have “heard” about other clients being abused.
Staff 1 (S1) also denied clients being assaulted by other clients in the facility. According to S1, the staff member will insert themselves in between clients whenever the clients are acting tough or attempting to provoke another client. Staff 2 (S2) says there’s arguments between clients, but staff get in between the clients and if that doesn’t work the staff will contact the CAT Team.

Regarding the complaint allegation: Facility client is selling drugs to other clients in the facility.

During the investigation, 10 of 14 individuals were unable to corroborate or provide any supporting information on the complaint allegation listed above. Two staff members denied the allegation. Staff 2 (S2) denied the allegation and explained one of the clients who is accused of dealing drugs is not a drug dealer, just a 7-Eleven panhandler. S2 says, they never see this client because during the daytime the client is sleep or away from the facility while S2 is working.

The majority of the clients interviewed made contradictory statements when asked about the complaint. When asked if anyone is selling drugs in the facility, one client said they were not sure, but they can sense the drug use and the same client said they are putting drugs in the food. When another client was asked if they have witnessed any of the client selling drugs, the client said, I haven’t seen anything, but when they go to each other’s room and say, “I have something for you”, I know what that is.

Based on the information gathered during the investigation through interviews and document review, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, the allegations are deemed Unsubstantiated.

An exit interview was conducted and a copy of this report was provided.

SUPERVISORS NAME: Lourdes Montoya
LICENSING EVALUATOR NAME: Jerome Haley
LICENSING EVALUATOR SIGNATURE:	DATE: 08/22/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025

LIC9099 (FAS) - (06/04)

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