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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 11/25/2025
Date Signed: 11/25/2025 03:48:05 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/04/2025 and conducted by Evaluator Alvaro Ramirez Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 22-AS-20250804123841
FACILITY NAME:QUALITY CARE PLUSFACILITY NUMBER:
306003744
ADMINISTRATOR:MARJAN ARASTOOFACILITY TYPE:
735
ADDRESS:1652 W. BROADWAYTELEPHONE:
(714) 635-6561
CITY:ANAHEIMSTATE: CAZIP CODE:
92802
CAPACITY:80CENSUS: 76DATE:
11/25/2025
UNANNOUNCEDTIME BEGAN:
02:41 PM
MET WITH:Marjan Arastoo-AdministratorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Staff sexually assaulted client
Staff physically assaulted client
Staff threatened client
Staff are mismanaging resident's medication
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alvaro Ramirez, Jr. conducted an unannounced visit to deliver findings on an investigation completed by the Department. LPA was greeted and granted entry into the facility by Administrator (AD) Marjan Arastoo.

During the course of the investigation, the Department interviewed staff and witnesses as well as reviewed and obtained documentation such as Admission Agreement, Physician Report (LIC602), Anaheim Police Report, Safe Place Sexual Assault Response Team (SART) Medical Services report, video footage, cellphone footage and Evidence Receipt/Report (LIC 9057). The Department has investigated the complaint alleging that staff sexually assaulted client. Client 1 (C1) was admitted to the facility on May 7, 2025. C1’s Physician Report dated April 30, 2025, lists C1 as having diagnoses of Unspecified Mood Disorder and Bipolar Disorder. Anaheim Police Report dated August 2, 2025, documents that C1 consent to a SART exam and C1 was transported to the Anaheim Regional Medical Center.
CONTINUED LIC9099-C...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 22-AS-20250804123841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 11/25/2025
NARRATIVE
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Per SART examination report, there were no DNA results from this evidence kit. The facility video footage dated August 1, 2025, did not capture Administrative Assistant either entering or exiting C1’s bedroom. During the interviews with clients, four of five clients interviewed denied the allegation. During the interviews with staff, Staff 1 (S1) reported that staff have not sexually assaulted a client. Per S2, staff have not sexually assaulted the clients. During the interviews the AD reported that she checked the hallway cameras and did not see anyone enter C1's bedroom. Per AD Assistant, he never had an encounter with C1 other than when saying hi.

Regarding the allegation that staff physically assaulted clients, the following was revealed: During the interviews with clients, four of five clients interviewed denied the allegation. During the investigation LPA reviewed documents including the Evidence Receipt/Report dated September 17, 2025. Per Evidence Receipt/Report, AD presented a USB drive containing video surveillance footage with the camera facing C1’s bedroom. Per Evidence Receipt/Report, after reviewing the footage, the alleged perpetrator was not seeing entering or exiting C1’s bedroom. During the interviews with staff, S1 reported that staff have not physically assaulted a client. Per S2, C1 was a tough woman for staff to physically assaulted her. During the interviews AD Assistant reported that he did not physically assaulted C1.

Regarding the allegation that staff threatened clients, the following was revealed: During interviews with clients, four of five clients interviewed denied the allegation. During the interviews with staff, S1 reported that staff have not threatened a client. Per S2, staff have not threatened the clients. During the interviews the AD Assistant reported that he did not threaten C1.

Regarding the allegation that staff are mismanaging client’s medication, the following was revealed: During the investigation LPA reviewed documents including the Medication Administration Record (MAR) dated June through July 2025 for C1. Per MAR, C1 was given her medications as prescribed. During the interviews with clients, four of five clients interviewed denied the allegation and/or stated that they get their medications as prescribed. During the interviews with staff, S1 reported that the medications are given to the clients as prescribed. Per S2, the medications are given as prescribed, and it is reported that some clients refuse to take their medications. During the interviews AD stated that C1 was given her medications as prescribed. Per AD Assistant, staff did not mismanaged C1’s medications.

CONTINUED LIC9099-C...

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 22-AS-20250804123841
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868
FACILITY NAME: QUALITY CARE PLUS
FACILITY NUMBER: 306003744
VISIT DATE: 11/25/2025
NARRATIVE
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Based on the information gathered during the investigation and review of documents obtained, LPA is unable to ascertain if the allegations occurred as reported due to insufficient evidence. Therefore, the allegations have been deemed to be UNSUBSTANTIATED.

LPA Ramirez conducted an exit interview with AD Arastoo, and a copy of this report was provided to the facility

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Alvaro Ramirez Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 11/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3