306003744-4-7-2026-22-AS-SSAS-DTN293-20260430171115

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 306003744
Report Date: 04/07/2026
Date Signed: 04/07/2026 03:41:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/20/2026 and conducted by Evaluator Joseph Alejandre

PUBLIC

COMPLAINT CONTROL NUMBER: 22-AS-20260220160956

FACILITY NAME:	QUALITY CARE PLUS		FACILITY NUMBER:	306003744
ADMINISTRATOR:	MARJAN ARASTOO		FACILITY TYPE:	735
ADDRESS:	1652 W. BROADWAY		TELEPHONE:	(714) 635-6561
CITY:	ANAHEIM	STATE: CA	ZIP CODE:	92802
CAPACITY:	80	CENSUS: 69	DATE:	04/07/2026
		UNANNOUNCED	TIME BEGAN:	08:15 AM
MET WITH:	Marjan Arastoo		TIME COMPLETED:	04:16 PM

ALLEGATION(S):

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Staff do not ensure medications room remains locked at all times
Staff does not ensure residents records are safely secured
Staff does not ensure residents light fixtures are in good repair
Staff is withholding residents mail as a form of punishment

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Joseph Alejandre made an unannounced visit to deliver the findings of the complaint investigation into the allegations listed above. LPA met with Administrator Marjan Arastoo and explained the reason for the visit.

The investigation into the allegation, staff do not ensure medications room remains locked at all times, revealed the following. LPA interviewed 5 out of 5 staff members who reported that the medicaiton room is locked when not attended. The Administrator reported that the medication room is always locked unless there is a staff member inside. LPA observed during the visit that the medication room was locked when staff where not inside. 5 out of 5 clients reported that they don't know if the medication room is locked or not because they don't go in the medication room and have never tried to see if the door is locked. 5 out of 5 clients reported that they are not allowed in the medication room or the office. LPA attempted to contact W1 but they never responded to a request for an interview.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260220160956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 04/07/2026

NARRATIVE

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Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, staff does not ensure residents records are safely secured, revealed the following. It was reported that client records are left out in the staff office for everyone to see. During the visit LPA observed there were papers on the Administrator's desk but none of them were pertaining to clients or part of their file. LPA observed all client files are kept in notebooks in a bookcase. LPA did not observe any client records anywhere in the office except in the notebooks in the office or medication records which are kept in the medicaiton room in a notebook that is kept locked except when in use by staff. The Administrator reported that all client records are kept secured and never left in public view. 5 out of 5 staff members reported that they are unaware of any issues with keeping client records secure. 5 out of 5 clients reported that they have no knowledge about how records are kept but reported that they are only allowed to see their own records if they request it. LPA attempted to contact W1 but they never responded to a request for an interview. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

The investigation into the allegation, staff does not ensure residents light fixtures are in good repair, revealed the following. It was reported the Client 1 (C1) did not have any functioning lights in their room. LPA toured the facility and inspected 6 client rooms including C1's former room. LPA observed all occupied client rooms had working lamps for clients. The Administrator reported that C1's room is being remodeled and painted because C1 damaged the furniture and the walls in the room. LPA observed there were only 2 beds in the room. The Administrator reported that the room is currently unoccupied and they are getting rid of the beds. The Administrator reported that the furniture is being replaced because C1 damaged the furniture. The Administrator reported that the lamps from the room have been put in storage and will be returned after the room remodel is completed. LPA attempted to contact W1 but they never responded to a request for an interview. C1's where abouts are unknown. LPA attempted to contact C1 but their contact number is no longer in service, so no interview was conducted. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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Control Number 22-AS-20260220160956

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
ORANGE COUNTY RO, 770 THE CITY DR., SUITE 7100
ORANGE, CA 92868

FACILITY NAME: QUALITY CARE PLUS	FACILITY NUMBER: 306003744
	VISIT DATE: 04/07/2026

NARRATIVE

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The investigation into the allegation, staff is withholding residents mail as a form of punishment, revealed the following. It was reported that the Administrator told Witness 1 (W1) that they were withholding C1's mail as a form of punishment. The Administrator denied the allegation and reported that all mail is given to clients right after it is received from the post office. 5 out of 5 staff members reported they are unaware of anyone having their mail held by the facility. 5 out of 5 clients interviewed reported that they receive all of their mail and are unaware of anyone having their mail held. LPA attempted to contact W1 but they never responded to a request for an interview. C1's where abouts are unknown. LPA attempted to contact C1 but their contact number is no longer in service, so no interview was conducted. Based on the evidence gathered the allegation is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted and a copy of the report provided.

SUPERVISORS NAME: Sheila Santos
LICENSING EVALUATOR NAME: Joseph Alejandre
LICENSING EVALUATOR SIGNATURE:	DATE: 04/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/07/2026

LIC9099 (FAS) - (06/04)

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